- Realtor (Austin, TX)
- …customer performance, and ROI in intuitive, actionable ways + Define success metrics and partner closely with analytics teams to validate and continuously improve ... analytics, and business teams to deliver value + Analytical and curious-fluent in metrics , dashboards, and A/B testing, and able to dig deep into data to… more
- Highmark Health (Austin, TX)
- …the value and power of our digital capabilities. This will include establishing the metrics of success that will show us how our digital capabilities meet those ... usability and performance. + **Product Lifecycle Management** + Monitor product performance metrics , analyze data, and identify areas for improvement. + Develop and… more
- Citigroup (Irving, TX)
- …activities, including the development and/or maintenance of standards, procedures, metrics , reporting and training. + Collaborate with other incident response ... in the hands-on execution of SOC IR processes. Identify and measure critical metrics and continually improve the efficiency and effectiveness of all core services in… more
- WTW (Richardson, TX)
- …KPIs such as call quality, productivity, customer satisfaction (CSAT), and compliance metrics . + Identify training needs and partner with internal teams to deliver ... optimize team performance. + Provide regular reporting and insights on team metrics , identifying trends and recommending actions to improve results. + Lead… more
- Sysco (Houston, TX)
- …models and resolve resource constraints. + Review and where necessary define metrics to track productivity, identify areas of improvement and anticipate future ... resolve escalated Supplier concerns timely and effectively. + Prepare annual goals/ metrics and report and manage actual achievements to plan. **QUALIFICATIONS**… more
- Citigroup (San Antonio, TX)
- …Escalation Specialist works closely with business partners to review front line metrics (eg, questions raised, frequency of escalated items, etc.) and use that ... and service improvement + Monitors and manages standard call center metrics for abandonment rate, service level, staffing requirements, capacity planning, etc.… more
- Amazon (Austin, TX)
- …setting objectives, analyzing data, and driving programmatic improvements quantified by metrics . In this role, you'll oversee multiple concurrent technical projects, ... partner teams. Success in this role will be measured through a metrics framework that includes on-time delivery, program adoption rates, stakeholder satisfaction… more
- SHI (Austin, TX)
- …reviews and presentations for customers, including analysis of key performance metrics , identification of growth opportunities, and clear communication of value ... reviews and presentations for customers, including analysis of key performance metrics , identification of growth opportunities, and clear communication of value… more
- Amazon (Austin, TX)
- …for programs, leveraging data analytics to drive improvements and achieve metrics . - Navigate and resolve ambiguities in business scenarios, applying creative ... and communicating results to senior leadership - Experience using data and metrics to determine and drive improvements Preferred Qualifications - 2+ years of… more
- Cardinal Health (Austin, TX)
- …in individual portfolio. Executes marketing campaigns against established goals for engagement metrics , return on investment, and other metrics . + Manages ... content for marketing campaigns using content created by vendors, content from manufacturers, internally-developed content, or a combination. Evaluates quality and alignment with marketing objectives, and coordinates with Legal team to ensure that all content… more