- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …OneSource operations to meet minimum standards in the SLAs and Performance Metrics . In this role they will monitor customer interactions and review/analyze customer ... regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with… more
- TEKsystems (Rochester, NY)
- …by customers. -Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service. -Engages with customers to assess ... needs and makes sales recommendations for products or services that may better suit identified customer needs. -Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other… more
- Highmark Health (Albany, NY)
- …on priority issues. General knowledge of key performance indicators (KPIs) and metrics . + Analyze data processes, business processes, and interfaces to support ... multiple areas which will include program (and/or vendor) oversight, using appropriate measurement processes and potential audits. Gather and analyze information, designs and test solutions to problems and formulates plans. Make decisions that refine and… more
- TD Bank (New York, NY)
- …**In this capacity you will:** + Research and analyze clients' financial metrics , industry and market data; + Construct detailed models that help establish ... suitable capital structures, financial covenants, and sensitivity to key variables; + Compile data through due diligence and prepare comprehensive reviews that analyze transactions and client risks; + Analyze deal structures; + Assist with deal negotiations… more
- Guthrie (Vestal, NY)
- …and system improvement. Develops quality, safety, reliability and customer satisfaction metrics and analytics. + Collaborates on metric development, reporting system ... design and design and delivery of routine and ad hoc reports. + Develops approaches to presenting information including presentations and communications. Supports advance project management, improvement initiatives and tactical decisions/plans. + Benchmarks… more
- NBC Universal (New York, NY)
- …changes + Responsible for preparing and evaluating key operational and financial metrics + Develop, design and evaluate models for business process improvements to ... be shared with senior and operational management + Assist in development of presentations to executive management + Manage ad hoc projects and report requests + Bachelor's Degree in accounting or finance, or equivalent work experience + 3+ years of work… more
- Citigroup (Getzville, NY)
- …and Compliance risks, reviewing global monitoring results and preparation of management metrics and presentations. + Support the In-Business Risk & Control and ... Business Management teams to maintain and enhance the control environment and the continuous development of the RCSA content. + Support the mapping and tracking of Operational Risk events and issues impacting the RCSA program. + Support the RCSA's Continuous… more
- Citigroup (Getzville, NY)
- …and senior management. + Synthesize and communicate complex risk exposures and metrics . + Analyze, implement, and automate underlying data, data flows, and data ... controls to enhance processes and efficiency. + Work with risk managers, businesses, modelers, and tech to design and build analytical applications. **Qualifications:** + Undergraduate or master's degree in finance, business, economics, engineering, sciences,… more
- MUFG (New York, NY)
- …as required. + Assist in the creation, analysis and reporting of risk metrics and monitoring results to senior management. + Recordkeeping: + Support compliance with ... CFTC Swap Dealer recordkeeping requirements by conducting reviews of archived records to ensure they are searchable and retrievable by counterparty. + Ensure effectiveness and ongoing integrity of Global Markets recordkeeping environment by conducting daily… more
- SMBC (New York, NY)
- …members of the team in the methodology development for ILST and RRP metrics from start to finish, supporting scenario design creation, risk assessment, development ... of quantitative and/or qualitative methodologies, implementation into aggregation framework, and governance + Deep dive into SMBC data architecture and collaborate with technology teams to buildout daily capabilities as it pertains to assigned product set and… more
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