- Robert Half Technology (Houston, TX)
- …stakeholders to define project scope, objectives, deliverables, and success metrics . + Detailed Documentation: Maintain comprehensive project plans, schedules, ... + KPI Analysis and Continuous Improvement: Track project performance using key metrics , apply lessons learned, and refine processes for future endeavors. +… more
- PSI Services (Austin, TX)
- …improvement of GRC processes and tools. + Generate and present GRC-related metrics and reports to internal stakeholders and executive leadership. + Support internal ... and policy exceptions. + Participate in the development of operational reports, metrics dashboards, and trend analysis related to security and compliance activities.… more
- Pacific Program Management (Dallas, TX)
- …and quantitative value adds through monthly value logs and operational metrics . * Facilitate project meetings, accurately document outcomes, and distribute minutes ... to drive influence and alignment. * Report regularly on project progress, metrics , and outcomes to leadership; collaborate on regional strategy, growth projections,… more
- Chewy (Richardson, TX)
- …email, chat) + Ability to interpret real-time and historical contact center metrics to inform routing design and flow optimization + Experience partnering with ... WFM teams to align technical design with staffing and operational critical metrics + Integration experience with NICE WFM, Qualtrics, Tableau, Call recording,… more
- Realtor (Austin, TX)
- …groups of stakeholders. You should be comfortable with tracking and leveraging metrics to support team health and performance, and advocating for continuous process ... resolve issues, ensuring the program's success. + Provide comprehensive tracking and reporting on program delivery status and team progress towards quarterly OKRs… more
- Truist (Dallas, TX)
- …Develop and execute a comprehensive observability strategy, integrating logging, metrics , and distributed tracing across the Bank's technology stack. Lead ... and maintain a centralized observability platform, standardizing logging and metrics collection across microservices, APIs, databases, and infrastructure. **Collaboration… more
- Houston Methodist (Houston, TX)
- …initiatives and programs. The Director is accountable to specific annual metrics focused on qualification, cultivation, solicitation and stewardship of current and ... + Arranges and attends donor and prospect visits as defined by department metrics . + Actively engages stakeholders in the development and achievement of strategic… more
- WTW (Richardson, TX)
- …Training, and Workforce Management to optimize team performance. + Provide regular reporting and insights on team metrics , identifying trends and recommending ... KPIs such as call quality, productivity, customer satisfaction (CSAT), and compliance metrics . + Identify training needs and partner with internal teams to deliver… more
- Citigroup (San Antonio, TX)
- …Escalation Specialist works closely with business partners to review front line metrics (eg, questions raised, frequency of escalated items, etc.) and use that ... and service improvement + Monitors and manages standard call center metrics for abandonment rate, service level, staffing requirements, capacity planning, etc.… more
- Amazon (Austin, TX)
- …for programs, leveraging data analytics to drive improvements and achieve metrics . - Navigate and resolve ambiguities in business scenarios, applying creative ... to support key business initiatives. - Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project… more