- Mass Markets (VA)
- …the customers reason for contacting Tech Support + Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments ... issues when needed + Comfortable using a Knowledge Base system in conjunction with your call handling + Accurately...or equivalent + Understand the basics of VoIP Phone systems , internet gateways, and HD video. + The ability… more
- Leidos (Lorton, VA)
- …management processes into the software development lifecycle (SDLC) or system engineering lifecycle. + Ensure all systems meet organizational, industry, ... Manager** to support a fast-paced contract with the Air Force Life Cycle Management Center located in Lorton, VA. You will be supporting the program by developing… more
- THOR Solutions, LLC (Norfolk, VA)
- …Program Validation Assessments and report results. + Support Maintenance University (MU) and Center for Service Support (CSS) 3M System Coordinator courses. + ... Provide Subordinate units/ personnel training on: + Afloat Maintenance Data System (MDS) + Preventive Maintenance Systems (PMS) + SKED fundamentals + Automated… more
- Amazon (Arlington, VA)
- …and distribution center designs to analyze, deep dive, and improve systems performance. To meet timelines and minimize disruption to support teams, you manage ... the lifecycle of cross-functional projects, implementing automated equipment and/or integrated systems * Experience with CAD software (AutoCAD, REVIT, BIM… more
- Mass Markets (VA)
- …to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve issues ... as applicable + Utilize systems and technology to complete account management tasks +...accurately (20+ words a minute) + Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) + Basic… more
- UIC Government Services and the Bowhead Family of Companies (Norfolk, VA)
- …to include but not limited to: + Serve as BFMC representative on Warfare Center Enterprise Data Warehouse (EDW) working group to leverage existing Dashboard and BI ... features required (augmenting EDW), either Government proprietary or open source application software , that will be used to collect, process, analyze, sort, filter,… more
- SAIC (Norfolk, VA)
- …+ 1+ years of prior IT Helpdesk related work experience in a Windows call center environment. + Basic experience in supporting Microsoft Office and Windows OS in ... repair support with a focus on United States Navy related networks. Related systems include ADNS, ISNS, CANES, CENTRIXS, Legacy SCI, VIXS, WRBS and all associated… more
- CACI International (Alexandria, VA)
- …to support the customer's mission and cyber security posture for a portfolio of systems (NIPR/SIPR), sponsored by a variety of DoD customers. You will be an integral ... the entire ATO lifecycle * Conduct vulnerability assessments on technologies to verify system security and compliance and assist in remediation efforts * Review and… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …Specific Skills** + HDI or ITIL certification + Experience with IT Service Management systems like ServiceNow + Experience with Microsoft Dynamics CRM + 6 months ... solving 100% over the phone, chat, and remote support in a high-volume call center environment. Since the service desk supports multiple clients in a shared services… more
- Maytag Aircraft Corporation (Norfolk, VA)
- … systems . Possess sufficient skills to effectively operate Business Systems Modernization-Enterprise (BSM-E)/Enterprise Business System (EBS), Fuel Manager ... for the US Department of Defense's Defense Energy Support Center and the Air Force Air Mobility Command. Services:...in computer skills to use client/server applications in a Microsoft Windows environment, including Microsoft Office products… more