- ENS Solutions (Springfield, VA)
- …Accurately logs and tracks open tickets, maintains clear documentation, and learns help desk protocols and escalation procedures while gaining foundational ... 1). + Escalates more complex or unresolved issues to mid - level specialists for Tier 2 support. +...collaborative infrastructure to our clients. Why ENS? + Free Platinum- Level Medical/Dental/Vision coverage, 100% paid for by ENS +… more
- Amentum (Hanover, MD)
- …Cyber, Security, & Intel space? If so, look no further. Amentum is seeking a ** Mid Level Linux Administrator** to join our team of passionate individuals in ... ahead of the next challenge This position as a mid level Linux Administrator will provide candidates...and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis, and resolution… more
- Belay Technologies (Laurel, MD)
- …for all the client, server, storage, network devices, Etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and resolution ... Linux System Administrator to join our intel team. + We are seeking a Mid - Level Linux System Administrator to work on a fast-paced team of system administrators… more
- Amentum (Washington, DC)
- …level . A typical day in the life on this program involves: - Provide Help Desk support for escalated tickets - Optimize the workplace through administrative ... basis. You will be responsible for creating and maintaining new Service Level Agreements. Identify gaps in workflow processes and present plausible solutions to… more
- Amentum (Washington, DC)
- …evolving user base requirements * Track and manage operational metrics * Provide help desk support for critical and non-critical user tickets **Requirements:** * ... certifications or past work may be used to show the level of experience needed to perform at this level . A typical day in the life on this program involves:… more
- Amentum (Washington, DC)
- …. **A typical day in the life on this program involves:** + Provide Help Desk support for escalated tickets + Optimize the workplace through administrative ... experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level… more
- Stratus Solutions (College Park, MD)
- …for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. * ... they need to fulfill their true potential. As a Mid - Level Linux Infrastructure Engineer with Networking Experience,...accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Amentum (Annapolis Junction, MD)
- …may include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 2 software ... the change manager and primary point of contact for low/ mid - level complexity projects, lead the process of...diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general… more
- TekSynap (Springfield, VA)
- …analysis and reporting. The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a ... infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities for the… more
- CACI International (College Park, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + ... System Administrator to join our team. **Responsibilities:** As a Mid - Level Linux Infrastructure Engineer with Networking Experience,...accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more