- Mass Markets (Killeen, TX)
- …We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first- level support for technical issues in our contact center. ... step-by-step solutions and product configurations. + Escalate unresolved issues to higher- level support or engineering teams. + Document all interactions and… more
- Mass Markets (Killeen, TX)
- …the ability to identify problems and to drive solutions. Key Responsibilities: + Provide general HR support in collaboration with operations teams + Partner with the ... smooth and accurate onboarding of new hires + Deliver high- level administrative and professional support + Draft and edit...is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant… more
- Mass Markets (Killeen, TX)
- …service questions, and upsell customers on new products and services. Experienced or entry- level candidates should be willing to learn on the job, have excellent ... vary by site and project. This is an on-site, entry- level position with competitive compensation commensurate with experience. While...YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive,… more
- Mass Markets (Dallas, TX)
- …Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. Schedules vary by ... usually find something that works for everyone. This is an on-site, entry- level position. Prior contact center experience isn't required; candidates experienced in… more
- Mass Markets (Killeen, TX)
- …for the performance and success of your team. This is a management- level position. Prior experience in management, supervisor, or customer service leadership is ... - POSITION RESPONSIBILITIES Key Responsibilities: + Lead a team of 15-25 entry- level front-line customer service agents responsible for inbound call handling. +… more
- Mass Markets (Killeen, TX)
- …service questions, and upsell customers on new products and services. Experienced or entry- level candidates should be willing to learn on the job, have excellent ... most recognized brands. Key Responsibilities: + Support customers, handle requests, provide solutions + Thoroughly learn clients' products and services + Maintain… more
- Mass Markets (TX)
- …and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Provide information to customers about various healthcare options and insurance ... + Engage with customers to understand their requirements and provide relevant solutions. + Ensure that all activities and...+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.… more
- Mass Markets (Killeen, TX)
- …with technical support, account management, and product sales. This is an entry- level opportunity with paid training, ideal for individuals who are empathetic, ... efficiently + Listen actively to understand customer needs and provide accurate solutions + Utilize internal systems and tools...+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.… more
- Mass Markets (Dallas, TX)
- …and public sector client relationships and service delivery. This is a senior- level position requiring experience in account management of contact center clients. ... providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all...+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.… more
- Mass Markets (Dallas, TX)
- …while raising customer satisfaction with new products and services. Experienced or entry- level candidates should be willing to learn on the job, have excellent ... QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all...+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.… more