- Mass Markets (TX)
- …skills, adaptability, and the ability to make quick decisions to maintain service level objectives. To be considered for this role, you must complete a full ... volumes. + Excellent analytical and problem-solving skills. + High level of accuracy and attention to detail. + Effective...is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant… more
- Mass Markets (Killeen, TX)
- …QA frameworks, scorecards, and calibration sessions. + Analyze quality trends and provide actionable insights to operations and training teams. + Ensure compliance ... + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint....is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant… more
- Mass Markets (Killeen, TX)
- …+ Evaluate training effectiveness using assessments, feedback, and performance data. + Provide post-training coaching and support to agents and team leads. + ... + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint....is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant… more
- Mass Markets (Killeen, TX)
- …and delivering a world-class customer experience. This is an experienced- level position offering paid training, competitive compensation, full benefits, and ... emails, and live chats with professionalism and empathy. + Provide accurate information about banking products, services, and processes....+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.… more
- Mass Markets (El Paso, TX)
- …empathy, and efficiency. + Listen actively to understand customer needs and provide accurate solutions. + Use internal systems to manage accounts, process claims, ... + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint....is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant… more
- Mass Markets (TX)
- …into the company database + Keep all filing systems up to date + Provide support in a team-based environment + Communicate effectively with stakeholders + Respond to ... + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint....is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant… more
- Mass Markets (Killeen, TX)
- …schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and ... + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint....is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant… more
- Mass Markets (Dallas, TX)
- …engagement and retention + Listen actively to customer needs and provide tailored product recommendations + Resolve service-related concerns using internal systems ... + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint....is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant… more
- Mass Markets (Dallas, TX)
- …scheduled training CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and ... + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint....is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant… more
- Mass Markets (Killeen, TX)
- …Follow scripts, policies, and procedures while using training resources to provide accurate answers + Handle sensitive information with discretion andmaintain ... + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint....is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant… more