- JPMorgan Chase (Plano, TX)
- …take actions on behalf of customers, and complete multi-step tasks across systems . + Leverages NLP/NLU and contextual awareness to create intelligent, conversational ... that support high-volume, mission-critical IVR and AI flows with robust monitoring and disaster recovery capabilities. + Mentors engineering leaders and foster… more
- Mass Markets (TX)
- …responsible for conducting training sessions, designing educational materials, monitoring performance, and implementing process improvements. This position requires ... principles and various training methodologies. + Knowledge of Learning Management Systems (LMS) such as Google Classroom, Blackboard, or Schoology. + Proficiency… more
- IBM (Austin, TX)
- …and responsibilities** * Exposure to and understanding of security requirements for enterprise products. * Maintain leading edge awareness of government and industry ... cloud platforms such as AWS security and workloads including: logging, monitoring , identity, data protection, certificate and key management. GovCloud regions, IBM… more
- Mass Markets (Killeen, TX)
- …RESPONSIBILITIES Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring ... analytical, coaching, and communication skills. + Familiarity with QA tools, CRM systems , and reporting platforms. + Detail-oriented with a focus on accuracy and… more
- Mass Markets (Killeen, TX)
- …test. POSITION RESPONSIBILITIES Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and ... analytical, coaching, and communication skills. + Experience with QA software, CRM systems , and reporting tools. + Certifications in Quality, Six Sigma, or related… more
- Marriott (Houston, TX)
- …with off-property sales channels (eg, Group Sales with the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify the property needs are being achieved and ... to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. * Serves the customer… more
- Abbott (Austin, TX)
- …products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we're committed ... settings. Six Sigma certification preferred. + Experience working in a broader enterprise /cross-division business unit model preferred. + Ability to work in a highly… more
- Fun Town RV (Fort Worth, TX)
- …by maintaining quality standards in service delivery. + Implementing and monitoring service processes to increase productivity and efficiency. + Managing Service ... concerns and complaints promptly and effectively. + Implementing customer feedback systems to continually improve service quality. + Building and maintaining strong… more