- Caterpillar, Inc. (Irving, TX)
- …address issues and new service needs. + Oversees planning, implementation, and monitoring of service provision and SLAs. + Coordinates global/regional quality and ... reporting for optimal service delivery. + Seeks continuous service improvement in partnership with IT suppliers and teams. + Monitors SLAs and KPIs, partnering with service delivery analysts as needed. + Works with supplier relationship teams on vendor… more
- Teleperformance USA (TX)
- …Operations Guide as well as the Supervisor/Coach training.** + **Including actively monitoring agents via Live listen** + **Recommend changes when necessary.** + ... **Assist in implementation of new processes.** + **Collaborate actively and fully with onsite and offsite staff.** + **Complete daily call reviews and coaching as outlined in the Standard Operating Procedures section.** + **Complete daily Group call reviews… more
- CSL Plasma (Port Arthur, TX)
- …position provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance with CSL Operating ... Procedures, as well as all applicable local, state, federal requirements. This role will ensure compliance to training needs, SOPs, processes and other regulatory or company directives are adhered in order to support the operations and quality requirements for… more
- Siemens Energy (Deer Park, TX)
- …to all Field Service users. + Validating integration of full financial performance monitoring systems in use for tracking cost and billing in real time. **What ... You Bring** + Associate's degree in finance or equivalent work experience is required. + Time Management and People skills. + Experience working in a diverse fast paced environment with many collaborators. + SAP PD2, SAP PS1, and SAP PT2 experience. Knowledge… more
- Google (Austin, TX)
- …to completion which includes defining clear objectives, establishing metrics, monitoring progress, and ensuring timely and accurate reporting to stakeholders.The ... US base salary range for this full-time position is $131,000-$192,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …customer's support needs providing timely, reliable, and courteous service. + Provides monitoring support and outreach for batch processing issues and errors, edit ... code rejects, issue follow up and resolution as requested. + Researches and analyzes customer service issues to provide information and solutions in a timely manner. + Works with a moderate degree of supervision to deliver consistent results and effective… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …electronic medical record transport errors, support Office 365, printing, WIFI, monitoring of alerts, and system provisioning. The Service Desk analyst is ... responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. + Provide 100% phone and remote technical support, or chat or through the Incident Management System + Triage and work incoming Service… more
- McDermott (Houston, TX)
- …network protocols (eg, BGP, OSPF, VLANs, VPNs) + Experience with network monitoring tools and performance optimization + Strong problem-solving skills and ability to ... work under pressure + Excellent communication and teamwork abilities **Preferred Qualifications and Education:** + Bachelor's degree in Computer Science, Information Technology, related field or equivalent experience + CCNA, CCNP or related certification +… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and ... patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or… more
- Heidelberg Materials US, Inc. (Irving, TX)
- …and Canada with approximately 9,000 employees. **What You'll Be Doing:** + Monitoring the cement manufacturing process from the centralized operations center and ... analyzing the equipment status, process parameters, and alarms to ensure the plant operates within specified parameters + Identifying and troubleshooting process and equipment issues in a timely manner and collaborating with plant and HROC teams to resolve… more