- Mass Markets (Mesilla, NM)
- …will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations. To be considered for this ... and background checks. + Coordinate with hiring managers to understand staffing needs and timelines. + Maintain accurate recruitment records and reports.… more
- Mass Markets (Las Cruces, NM)
- …current customers, sell new products, upsell existing ones, and provide customer information on client products and services . There are a wide variety of project ... While prior call center experience isn't required, experience in sales, customer service , tech support, or back-office support is a plus. Candidates should be… more
- Mass Markets (Mesilla, NM)
- …delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences. If you're passionate ... engaging training sessions for new hires and existing agents across multiple client accounts. + Develop training materials, manuals, and e-learning content tailored… more
- SitusAMC (Santa Fe, NM)
- …use and support of the ProMerit technology platform, warehouse financing operational activities, client services , presentation skills & ability to take on other ... client and internal documentation + Manage time to Service Level Agreements agreed to with client ...MS Excel, PowerPoint, Word, WLS and ProMerit (preferred) + Self- motivated and ability to follow items through completion +… more
- Mass Markets (Las Cruces, NM)
- …of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and ... inbound and outbound operations. + Coach supervisors on customer service best practices and operational excellence. + Monitor and...staff. + Serve as a subject matter expert on client -specific operations. + Manage remote team members as needed.… more
- Mass Markets (NM)
- …contacts in a courteous, timely, and professional manner + Knowledgeable regarding Internet Service Provider services . Do you know what it means to "Pair ... support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary… more
- Mass Markets (NM)
- …executing strategic sales plans, building high-performing teams, and cultivating strong client relationships to achieve ambitious revenue targets. As VP of Sales, ... pipeline, and drive top-line revenue growth across multiple verticals. + Client Relationship Management Cultivate and maintain relationships with key clients and… more
- Mass Markets (Las Cruces, NM)
- …experienced Customer Service Representatives to support both inbound and outbound service initiatives for our Financial Services clients. This role is ideal ... for professionals who are passionate about delivering exceptional service and are committed to supporting our members, employees, and communities with excellence. As… more
- Mass Markets (Mesilla, NM)
- …You will be responsible for managing day-to-day operations, driving performance, and ensuring service excellence across client campaigns. If you thrive in a ... of contact center agents to meet performance targets and client SLAs. + Monitor real-time operations, manage schedules, and...and Workforce teams to align on goals and improve service delivery. + Analyze performance reports and implement action… more
- Mass Markets (Las Cruces, NM)
- …least 3 year of Recruiting or Human Resources experience. If you are a motivated , goal-oriented individual who works well independently and with a team, apply with ... make a difference to customers and the company, providing over-the-phone customer service , sales, and technical support. We provide all new employees with… more