- Towne Park (Manhasset, NY)
- …for properly issuing valet parking tickets to patients/guests while following the mystery shop standards with each arrival. The Traffic Coordinator, when required, ... is also responsible for upholding sites management teams parking policy and procedures and when required, is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of… more
- TEG Federal Credit Union (Poughkeepsie, NY)
- …measure ROI. -Assess local marketing conditions and competitors through mystery shopping, market visits, and campaign reviews. Performance Measurements: -Achievement ... of annual branch sales, service, and financial goals. -Consistent delivery of high-quality member experience, cultivating strong customer loyalty. -Impact inspiring and developing Branch Managers and branch staff driving retention, growth, and success.… more
- The Michaels Organization (Buffalo, NY)
- …service, responding to leads, conduct tours and phone call training following mystery shop questionnaires as a guide. Ensure completion of leasing training such ... as Fair Housing and regular competition visits. 7. Assist with the recruiting and interviewing of new Leasing Specialists. 8. Establish sales and marketing strategies to increase traffic and closing ratios. 9. Conduct regular marketing research and maintain… more
- Kimpton Hotels & Restaurants (NY)
- …(including night audit shifts). + Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios. + Meet ... or come in under payroll and expense budgets. + Accountable for the "guest ledger" and its daily maintenance. + Ensure that all employees follow cash and credit handling procedures. + Meet the desk agents to get any pertinent information, review Front Desk… more
- JPMorgan Chase (New York, NY)
- …ensure client satisfaction and continuous improvement. + Design and implement a mystery shop and competitive intelligence program to benchmark and enhance club ... offerings and service standards. + Oversee membership operations, including reporting, invoicing, analytics, and process optimization to support growth and retention. + Provide oversight for facilities maintenance and management, ensuring club environments… more
- The Estee Lauder Companies (Brooklyn, NY)
- …and impact on the team/market - Coach teams to elevate or maintain strong mystery shop results and elevate/maintain strong store reviews online. - Drive the Field ... team to deliver true to brand retail experience in nurturing and developing a team of talents. Maintain performance and retention, ensuring in-store Souls immerse into Le Labo DNA and take clients through our Le Labo journey - Partner with Head of Field Sales… more
- Tiffany & Co. (New York, NY)
- …measure the effectiveness of learning initiatives (eg, client satisfaction, conversion, mystery shop results, average transaction value, repeat client rate). + ... Influence teams by articulating the business value of learning in driving client loyalty and sales growth. + Analyze data and feedback to refine programs and ensure relevance in diverse market contexts continuously. Expertise & Attributes + Global Mindset -… more
