- Lincoln Financial (Richmond, VA)
- …identify trends, measure performance, and drive process improvements across the contact center . You will collaborate closely with cross-functional stakeholders ... and industry trends in speech analytics, workforce optimization, and contact center performance. **What we're looking for**...conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at ###@lfg.com if… more
- Veterans Affairs, Veterans Health Administration (Chesapeake County, VA)
- …medicine, geriatrics, Compensation and Pension, Vet Centers, and the VHA National Center for Organization Development. Psychologists diagnose mental disorders, ... Responsibilities Duties include but not limited to the following: Serve on Medical Center or Healthcare System, VISN, and/or National VA committees or task… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... detail-oriented and analytical Quality Assurance Specialist to join our team . This role is critical in ensuring the highest...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Armed Services YMCA of The USA (Arlington, VA)
- …administration of direct services to clients enrolled in the Center . + Has constant contact with staff. + Must be a team player in helping ASYMCA achieve its ... The Child Care Director/Executive Director (ED) will oversee all daily center operations including business services, funding, public relations and human resources.… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... targets. + Build and manage a high-performing remote sales team across multiple regions. + Identify and secure new...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Meta (Henrico, VA)
- …a forward thinking experienced Production Platform Engineering Manager to join the Data Center Site Operations team . The Production Platform Engineering (PPE) ... role will lead a subset of the overall PPE team . The role scope is focused on maintaining and...is at the leading edge of the global data center industry both in terms of how data centers… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... This is a unique opportunity to lead a dynamic team and make a significant impact in an exciting...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Verint Systems, Inc. (Richmond, VA)
- …is positioned in the customer accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT ... to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all...Data Science. + 10+ years of in-depth experience with contact center operations - either in a… more
- Old Dominion University (Norfolk, VA)
- …strong partnerships with prominent organizations such as NASA Langley Research Center , Jefferson Lab, Newport News Shipbuilding, the Port of Virginia, STIHL ... existing resources. + Ability to work with members of the leadership team to research project staffing, contracts, and best practices. + Demonstrated record… more