- Themis Insight (Fort Meade, MD)
- …of the client/server/storage/ network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... daily activities of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Provide… more
- COMSO, Inc (Fort Meade, MD)
- …the client/server/storage/ network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, ... activities of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems (U) Provide… more
- TAI (Pikesville, MD)
- …and troubleshoot ongoing tasks and projects under pressure, including experience with a help desk ticketing system. + Strong interpersonal skills. + Presents ... one another. **Here's a glimpse into your day to day:** + Provide direct help - desk support to users across the organization using ticketing application. +… more
- Assertive Professionals (Hanover, MD)
- …activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Optimizes ... activities of configuration and operation of IT systems + Provides Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems + Optimizes… more
- ARSIEM (Annapolis Junction, MD)
- …all client/server/storage/ network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... systems + Assist users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of… more
- Amentum (Annapolis Junction, MD)
- …may include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 2 software ... second line diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general supervision from a… more
- Lockheed Martin (Fort Meade, MD)
- …for implementation, troubleshooting and maintenance of IT systems * Provide Tier 1 \( Help Desk \) problem identification, diagnosis and resolution of problems * ... and operation of IT systems * Provide Tier 1 \( Help Desk \) and Tier 2 \(Escalation\) problem...operations, monitoring and problem resolution for all of the client/server/storage/ network devices, mobile devices, etc\. * Provide support for… more
- CACI International (Laurel, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + ... for resolving IT hardware and software infrastructure (Linux servers, network , security, etc.) issues using systems analysis techniques and...accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Brink's (Annapolis, MD)
- …retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than ... of resistance or setbacks; knows when to ask for help . + Problem Solving - Uses logic and methods...applications such as Sales Force, Service Now or Zen Desk a plus + Must be capable of learning… more
- SHI (Annapolis, MD)
- …and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees ... and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key duties include managing incidents,… more