- SAIC (Germantown, MD)
- …are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting and challenging career with ... required + US CITIZENSHIP REQUIRED. + A+ Certification or higher required. + Security+, Network +, HDI or ITIL certifications desired. + Must have an active TS or DOE… more
- Competitive Range Solutions, LLC (MD)
- …and mission essential capabilities. It is our goal at Competitive Range to help you develop and expand your professional capabilities while working on challenging, ... assets reported by the operator and user communities through the Global Service Desk . Initiate trouble tickets with external Teleport program SME for hardware and… more
- CACI International (Annapolis Junction, MD)
- …of lower-level employees. + Provide advice, guidance, and direction to other technical help desk technicians. + Interact with the Government regarding Systems ... team, ensuring timely and concise operational awareness. + Troubleshoot data flow, network , software, and hardware issues. + Provide customer follow-up to ensure… more
- CACI International (Annapolis Junction, MD)
- …vulnerabilities + Develop knowledge articles and documentation for various teams and Help Desk technicians **Qualifications:** _Required:_ + 25 years of ... 20 years of experience + Proficiency in managing user authentication in Splunk, network security logs review, and IAT Level 2 certification + Strong organizational,… more
- ManTech (Laurel, MD)
- …the implementation, troubleshooting, and maintenance of IT systems + Provide Tier 1 ( Help Desk ) and Tier 2/3 (Escalation) support for problem identification, ... system software, troubleshoot system issues, maintain system integrity, configure network components, and implement OS enhancements to improve reliability and… more
- Lockheed Martin (Hanover, MD)
- …systems enhancements to improve reliability and performance * Provide Tier 1 \( Help Desk \) and Tier 2 \(Escalation\) problem identification, diagnosis and ... resolution of problems * Optimize system operations and resource utilization, and perform system capacity analysis and planning * Provide support for the dispatch system and hardware problems and remains involved in the resolution process Knowledge or… more
- CACI International (Annapolis Junction, MD)
- …lower level employees * Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts ... needed to perform corrective maintenance * Provide data flow troubleshooting, network troubleshooting, troubleshooting and diagnosing software and hardware issues *… more
- Synergy ECP (Annapolis, MD)
- …troubleshooting and maintenance of Crestron based AV/MM systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + ... for programmable devices. + Analyze complex hardware systems, hardware design, architecture, network design and other technical hardware issues. + Perform testing on… more
- Orion Consortium (Annapolis Junction, MD)
- …Splunk, server, desktop and Information System Security teams, and Tier 2/3 Help Desk technicians. Mandatory Skills: Experience managing user authentication ... within Splunk including RBAC/ABAC Experience reviewing network , host, and firewall security logs Strong organizational, communication, and collaboration skills… more
- Lincoln Financial (Annapolis, MD)
- …for troubleshooting enterprise data protection infrastructure, services, backup system(s) network connectivity, and performance issues to resolution, completely and ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess data… more