- IBM (Reston, VA)
- …fixes and patches across the network . Proactively monitoring and resolving help desk tickets. * Technical Solution Workshops: Conducting and participating in ... bring together all the necessary technology and services to help customers solve their most challenging problems. Working in...surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …for improvements to ITIL processes. -Provides FAQ solutions and support for DAI PMO Help Desk SOP, including ITIL recommendations. -Documents Customer Help ... Support Instructions related to Oracle DBA event/incident resolution. -Supports DAI production help desk tickets, ensuring mitigation and closure within 24… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …issues involving office automation, data communications, LAN, and POS systems. Manages help desk requests, troubleshoots problems, and ensures timely resolution ... support for IT issues involving hardware, software, and system access. Utilize automated help desk systems to log, track, and manage requests. Gather detailed… more
- CACI International (Chantilly, VA)
- …IT operations in lieu of formal education. * Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. * ... satisfaction and operational excellence. You will support system and network stability, monitor enterprise IT infrastructure, restart services and...as HP OpenView or CA Concord. * HDI Customer Help Desk Analyst certification or equivalent. *… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... Switches, Encryption devices, Network Operation Consoles, and Circuits. + Knowledge of networking...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more
- Tyto Athene (Fort Belvoir, VA)
- …Active Directory & SSO + Provide Tier III support and work with Desktop Support/ Help Desk personnel, both internal and external (vendors), to provide resolutions ... Administrator** to work as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site.… more
- NTT America, Inc. (Ashburn, VA)
- …stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, ... but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center...required. + 3-5 years of data center environment or help desk experience is required. + CompTIA… more
- General Dynamics Information Technology (Fairfax, VA)
- …and platform services across the agency. Make an impact by providing services that help USPS OIG achieve mission success. **ABOUT THE USPS OIG OCIO CONTRACT:** GDIT ... devices to allow them to connect to the OIG network from wherever they are working. + The IT...teams: the Business and Finance Team and the Service Desk . + The Business and Finance Team serves as… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …in the following: At least one specialized application, such as, Asset Management, Help Desk Software, Identity Management, etc., that support an end user ... such as but not limited to Identity Management Service Desk applications Asset Management etc. Serves as a liaison...IA Certification: One of the following certifications: A , Network , Systems Security Certified Practitioner (SSCP) or one… more
- GovCIO (Arlington, VA)
- …(IT Specialist) with an active Secret clearance to provide outstanding desk -side support, regularly scheduled backups, network storage allocation, and ... a fully onsite position. **Responsibilities** + Provide outstanding support desk -side support, regularly scheduled backups, network storage...can't do it alone. We need great people to help us do great things - for our customers,… more