- Qualtrics (Reston, VA)
- …and secure corporate network infrastructure across multiple locations. + Monitor network performance and troubleshoot issues to ensure high availability ... implemented with minimal risk and disruption. + Establish and monitor key performance indicators (KPIs) for service desk...relationships with leaders across the globe and get to help them achieve their goals. + You'll have the… more
- Gama-1 Technologies (Norfolk, VA)
- …field (or equivalent experience). + 0-2 years of experience in in IT support, help desk operations, or system administration. + Foundational knowledge of Windows ... access management within Active Directory and other directory services. + Monitor system performance, availability, and capacity using standard tools and dashboards.… more
- Intelligent Waves (Reston, VA)
- …years of relevant experience, or Master's degree with 6-10 years of relevant experience in network operations, help desk , or IT support, or an equivalent ... **Overview** Intelligent Waves is seeking a highly skilled and results-driven ** Network Operations Security Center (NOSC) Engineer** to support our mission-critical… more
- CACI International (Springfield, VA)
- …Bridge supports the customer by providing on-site technical expertise to detect, monitor , and manage Enterprise services. This includes ensuring the timely exchange ... of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments,… more
- Serco (Langley AFB, VA)
- …Air Force Base** in **Virginia** , working for the Distributed Mission Operations Network (DMON) Team based out of Orlando, Florida. The selected applicant will be ... + Operate and troubleshoot developed systems. + Document new and existing processes. + Monitor , control, and isolate problems in a data communications network . +… more
- Chenega Corporation (Fort Belvoir, VA)
- …with Tier 2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired ... Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy...with defined AITP SLA targets. Duties and Responsibilities: + Monitor queues and reallocate tickets to meet response time… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... the daily operation of the Desktop Support Services teams, HQ unclassified network infrastructure O&M, managing the daily activities, and responsible for developing… more
- Brightstar Lottery (Richmond, VA)
- …or related college degree or certifications are preferred + 1-2 years' experience with Service Desk , Help Desk , Call Center, or Customer Service positions + ... use of established tools and procedures. + Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports… more
- Brightstar Lottery (Richmond, VA)
- …or related college degree or certifications are preferred + 1-2 years' experience with Service Desk , Help Desk , Call Center, or Customer Service positions + ... tools and procedures. + Performs entry level troubleshooting of network technologies related to IP network devices...knowledge and skills required + Must be able to monitor and troubleshoot multiple technologies **Keys to Success** *… more
- TekSynap (Ashburn, VA)
- …**RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to ... Responsible for planning and coordinating all activities required to perform, monitor , and report on the incident remediation efforts. Responsible for communicating… more