- SAIC (Austin, TX)
- …satisfaction throughout the service delivery transaction + Follows procedures to ensure effective support coordination between IT Service Desk ( Tier 1), Tier ... **Description** SAIC is actively seeking a **Helpdesk Support Technician** to provide on-site technical guidance to...equivalent platforms for IT Service Management and Delivery + Network environments and equipment such as Cisco or equivalent… more
- GovCIO (San Antonio, TX)
- …backups, network storage allocation, and preventative maintenance. + Support Microsoft Windows environments, repair/replace system peripherals, and maintain ... looking for a Customer Support Professional (CSP) (IT Specialist) that will provide Tier 2 Level Field Support to DEA personnel located throughout the world… more
- DriveTime (Dallas, TX)
- …tool experience) + Okta (any identity management solution) + Genesys (any phone system support experience) + Any VPN service experience + Any Remote ... computers, printers, and peripherals. Ensure proper functioning and integration with existing systems . + Triage, evaluate and prioritize support tickets assigned… more
- The Walt Disney Company (The Woodlands, TX)
- …repairing system problems and failures, participates in maintenance of systems , installs software patches, updates etc., to resolve and avoid service problems, ... where incidents are escalated from a shared operations team ( tier 1) to the Media Engineer II's ( tier...etc. + File-based workflows like enterprise Media Asset Management systems (Cloud-based Cloud Compute or Local Network -based)… more
- Palo Alto Networks (Plano, TX)
- …ticketing system + Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer engagements and build ... will be a designated customer advocate who will assist in providing tailored support , weekly reviews, root cause analysis for critical issues, release review and… more
- WM (Houston, TX)
- …Incident Management System (Help Desk System ). + Hardware and software support of on board computing systems . + Knowledge of PC remote access functions ... Provides leadership and direction in developing and implementing Technical Support systems and strategies to achieve business...+ Leads in resolving tickets passed on to any Tier 3 support group, working with external… more
- GovCIO (Austin, TX)
- **Overview** GovCIO is currently hiring for MULTIPLE **Senior Database Administrator(s)** to support our customer, USPS' Network and Compute Technology (NCT) ... NCT is responsible for the planning, development, implementation, and support of the USPS network and compute...assurance program chosen by USPS Management + Provides on-site system or application support for deployment/installation as… more
- PennyMac (Plano, TX)
- …IT + Coordinate and/or perform hands-on solutions at the desktop and server level support tier + Set client expectations when opening and assigning service ... technical assistance resolving IT related problems including hardware, software, system compatibility conflicts, malfunctions, applications, connectivity, network ,… more
- SAS Shoemakers (San Antonio, TX)
- …+ Maintain IT security standards in the desktop support area + Assist, support , and work on server system upgrades as directed + Understanding and ability ... footwear. Position SAS has an opening for a Desktop Support Technician. The Desktop Support Technician will...and independently with excellent technical knowledge of all operating systems . You will be working closely with multiple departments… more
- Cardinal Health (Lewisville, TX)
- **_What IT Client Support contributes to Cardinal Health_** IT Client Support is responsible for providing Tier 2+ support for software and hardware ... Demonstrates knowledge of client and warehouse hardware, software, operating systems , network configuration, server interaction, diagnostics and troubleshooting.… more