- V2X (Virginia Beach, VA)
- …and test deployable equipment packages for remote connection and operation, train users and support personnel on system set-up and operation, and provide remote ... software applications as approved by PMA-281Create, maintain, and manage system administrator and user accounts for all applicable NavMPS...AA degree. + Four (4) years of experience in support of Defense IT systems may be… more
- EPS Corporation (Dahlgren, VA)
- …the designated help desk system . + Escalate complex technical issues to higher- tier support when necessary while maintaining communication with the end user. ... maintaining high levels of user satisfaction within theNetwork Enterprise Network (NEN)environment. Requirements Key Responsibilities + Serve as the...+ Support user account management, system access, and… more
- ManTech (Mclean, VA)
- …triage and system repair using remote tools. + Collaborate with network services, software systems engineering, and/or application. development teams to ... administration. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support . + Deliver basic user training for… more
- Actalent (Fort Belvoir, VA)
- …Cisco products and JIRA for tracking and documentation. + Experience with Tier 1, Tier 2, and Tier 3 Support (60%, 30%, 10% breakdown). + Understanding ... service and a positive attitude. + Experience with ticketing systems and processes. Additional Skills & Qualifications + Bachelor's...drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500… more
- Pearson (Richmond, VA)
- …and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training ... students achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the Pearson Global Service and Support… more
- CACI International (Sterling, VA)
- …tracking, and monitoring the problem to ensure a timely resolution + Providing second- tier support to end-users for either PC, server, or mainframe applications ... diverse and geographically separated team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as… more
- ManTech (Warrenton, VA)
- …**Warrenton, VA** . In this role, you will lead a team of IT support professionals handling incident response, network installations, and project management. As ... to manage and resolve incoming incidents and requests. Your team provides daily Tier 1-2 support for IT infrastructure and mission applications, including issue… more
- CoreSite (Reston, VA)
- …STS', ATS' PDU's, chilled water systems , CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling ... a CMMS system . + Provide day-to-day exceptional customer service and support . + Maintain and complete regular facility and security tours documenting and… more
- TekSynap (Arlington, VA)
- …managing tickets, andassistingwith onboarding and adoption of IT tools. **RESPONSIBILITIES** + Deliver Tier 1/2 IT support for JPO's 1,500-4,000 users. + Manage ... **Secret clearance** (Top Secret/SAP preferred).) **COMPETENCIES** + Helpdesk / ITSM systems (ServiceNow, Remedy) + Tier 1/2 troubleshooting (Windows, Linux,… more
- Zones, LLC (Richmond, VA)
- Desktop Support Technician Location: Richmond, VA, United States Salary Range: USD 25.00-30.00 Weekly Date Posted:Nov 21, 2025 **Description** **Company Overview:** ... to $30/hr** **Hours: M-F 8-5pm** **What you'll do as the** **Desktop Support Technician** **:** _The requirements below are representative of the knowledge, skill,… more