- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, system performance, and hardware/software issues, escalating ... SCINet network , workstation, storage, and Enterprise Service systems and connections. + Ensure 24/7 support ,...critical systems in an enterprise environment. + Support account creation, password resets, account unlocks, system… more
- M. C. Dean (Springfield, VA)
- …potential failures and performance degradations. **Responsibilities:** + Monitor applications and network systems for performance issues and + Analyze alerts, ... world for the better. We are seeking a **NOC Tier 1 Support Specialist** to join our...Support Specialist** to join our **Security and Electronic Systems (SES)** business Unit. As part of **(SES)** Strategic… more
- Red River (Chantilly, VA)
- …team tier alignment + Provide after hours on call support as required + Other business duties as assigned **Minimum Education/Certification/Experience ... those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to...at the Service Desk. This position will handle technical support requests directly from customers as well as escalation… more
- Leidos (Norfolk, VA)
- …team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through ... or may provide expertise to solve first and second tier technical support issues for end-users of...Desk RDM Technician, you will:** + Use automated information systems to analyze routine situations. + Review incoming requests,… more
- General Dynamics Information Technology (Quantico, VA)
- …in support of internal and/or outside customer computer hardware, software, network , system /application access, and telecommunications systems + Using ... Transform technology into opportunity as a **Help Desk Analyst Tier 2** with GDIT. A career in enterprise IT...+ Route calls to product line specialists, application, or system support specialists + Maintains and updates… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …and best practices to support faster issue resolution. + Collaborate with higher- tier support teams and other IT units to ensure timely resolution of ... scripts to automate routine tasks** , streamline processes, and support system management. + Familiarity with **Jira...conduct. + Technical expertise in: + Microsoft Windows Operating Systems + Microsoft Office + Network Connectivity… more
- SAIC (VA)
- …propose knowledge articles, runbooks, and standard fixes to reduce repeat incidents. **General Tier 3 Endpoint Support (Windows 11)** + Resolve complex Windows ... to non-technical users, and setting expectations. **Qualifications** **Requirements** + Demonstrated Tier 3/advanced support experience with Citrix VDI and… more
- General Dynamics Information Technology (Quantico, VA)
- …in support of internal and/or outside customer computer hardware, software, network , system /application access, and telecommunications systems + Using ... Transform technology into opportunity as a **Help Desk Analyst Tier 2** at GDIT. Shape what's next for mission-critical...+ Route calls to product line specialists, application, or system support specialists. + Stays in communication… more
- Nightwing (Falls Church, VA)
- Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our ... seeking to hire a Cyber Threat Management Specialist. The Tier 2 Analysts perform deep-dive incident analysis by correlating...data from various sources and determines if a critical system or data set affected. Handle incidents as defined… more
- RTX Corporation (Springfield, VA)
- …peers, customers, and product vendors, to provide Tier 1 and Tier 2 troubleshooting toward resolution of technical system anomalies. + Maintain ... working with senior engineers for action. + Assist on install upgrades, monitors system and network performance, initiates troubleshooting, and works with other… more