- MUFG (Tempe, AZ)
- …and Flow + ** Nice to have** : Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording , ServiceNow is a plus + **Soft skills** : ... Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- Coinbase (Phoenix, AZ)
- …Build pipelines to integrate with 3rd party vendors * Participate in an on- call support rotation to provide timely troubleshooting and resolution of urgent issues. ... any layer of the stack * This role requires on- call availability to ensure swift resolution of issues outside...ensure swift resolution of issues outside regular business hours. * Nice to haves:* * Experience designing and building reliable… more
- Humana (Phoenix, AZ)
- …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording , Workforce Management, AI/ML, Chatbots etc. + ... large scale cloud contact center experience solutions (SaaS vendor solutions like NICE , Genesys, etc.)** + Experience in implementing capabilities including (but not… more
- Coinbase (Phoenix, AZ)
- …and bolster monitoring/observability across corporate IAM systems * Participate in regular on- call rotation to ensure 24x7 uptime for critical systems *What we look ... a continuous learning mindset * Demonstrate critical thinking under pressure * Nice to haves:* * Experience configuring and implementing modern open source… more
- Coinbase (Phoenix, AZ)
- …code to meet the needs of your customers. * Maintain, troubleshoot and be on call for engineering and operational support. * Stay on top of industry trends and ... skills to work effectively with both technical and non-technical stakeholders. * Nice to haves:* * Crypto-forward experience, including familiarity with onchain… more
- Coinbase (Phoenix, AZ)
- …Kafka, and our real-time stack * Own APIs, schemas, SLOs, observability, and on- call for the systems you run * Lead multi-month initiatives (new chains, ... platform that brings the Web3 and Web2 world together * Nice to haves:* * Experience designing and developing distributed...interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications… more
- Coinbase (Phoenix, AZ)
- …- whether that's writing/reviewing code or technical documents, participating in on- call rotations and leading incidents, or triaging/troubleshooting bugs. * Your ... world together drives you to excel in this role. * Nice to haves:* * You have gone through a...interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications… more
- Coinbase (Phoenix, AZ)
- …as well as applications that enable customers to chat, email, or call our support lines accessible through our Help Center (https://help.coinbase.com). You'll drive ... automation. * Background in global-scale customer support or contact center technology. * Nice to haves:* * Experience in fintech, payments, or crypto industries. *… more
- Allied Universal (Phoenix, AZ)
- …card readers, ancillary door devices + IP and analog cameras, head-end video recording devices + Wired and wireless systems and intercom systems + Troubleshoot and ... diploma or equivalent is required + Available for scheduled "on- call " duties to respond to emergency service calls +...or ability to hold license once hired **PREFERRED QUALIFICATIONS ( NICE TO HAVE):** + Manufacture certifications in any of… more
- Coinbase (Phoenix, AZ)
- …improvements in reliability and observability * Participate in code reviews and on- call rotation, lead incident response, and foster a team-wide environment that ... Master's degree in Computer Science, Software Engineering, or equivalent experience * Nice to haves:* * Experience designing public-facing APIs * Experience building… more
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