- Trinity Health (Syracuse, NY)
- …Center + Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording ) ** Nice to Have:** + Cisco Expressway + Cisco ... Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording . + Manage Cisco Expressway and Cisco UCS infrastructure. + Support Cisco… more
- TD Bank (New York, NY)
- …or product management in financial services. + Strong technical knowledge of voice recording platforms (eg, NICE , Verint), SIP/VoIP, Cisco CUCM, turrets, and ... details for this role. **Job Description:** Preferred Qualifications **Voice Recording Product Manager with deep expertise in enterprise communications… more
- Humana (Albany, NY)
- …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording , Workforce Management, AI/ML, Chatbots etc. + ... large scale cloud contact center experience solutions (SaaS vendor solutions like NICE , Genesys, etc.)** + Experience in implementing capabilities including (but not… more