- La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant (Houston, TX)
- … Auditoranswers to the Front Desk Lead team and the Controller. Job Purpose: The Night Auditor actsas a Guest Service representative and manager on duty ... *Warmly interact withall guests, including in public areas and while completing guest requests andtasks. *Responsible forproviding exemplary customer service in… more
- Marriott International (Irving, TX)
- …reporting malfunctions. *Ensures employees have the proper supplies and uniforms. *Understands night audit procedures and being able to comprehend and utilize ... with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest... service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as… more
- Crescent (Houston, TX)
- …customer situations, respond promptly to customer needs and solicit customer feedback to improve service . Supervise Front Desk, Night Audit staff and ensure ... people that enjoy engaging with people and passionate about delivering great guest service . If you have previous Front Desk Manager Experience and interested in… more
- Omni Hotels (Austin, TX)
- …Hotel Downtown may be your perfect match. Job Description The role of the Front Desk Night Audit is to ensure the appropriate checking in and checking out of ... that comes from working for a company with a reputation for exceptional service . The Omni Austin Hotel Downtown's commitment to serve our associates and nurture… more
- Marriott (San Antonio, TX)
- …(other duties may be assigned): Check in/out guests. Post charges and payments to guest accounts. Reconcile all guest service agents' paperwork. Print and ... day on computer system and run back up. Separate night audit reports for accounting and management....audit reports for accounting and management. Process all guest mail, messages and faxes by receiving, sorting notifying… more
- Marriott (Plano, TX)
- …**POSITION SUMMARY** Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment ... Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all… more
- Omni Hotels (Austin, TX)
- …nightly. + Handling Express checkouts ensuring their completion. + Completion of third shift Night Audit checklist. + Balancing of daily postings and revenue. + ... World's Best Awards 2024 To oversee and coordinate all night time front desk and audit functions,...our Medallia scores. + Maintain Four Diamond Standards of guest service + Proper phone etiquette; answering… more
- Omni Hotels (Houston, TX)
- …for Opera and ResortSuite and drop tape nightly. + Completion of third shift Night Audit checklist. + Balancing of daily postings and revenue. + Ensure ... and Standard Operating Procedures. + Understand all Moments of Service for PBX, Guest Services and Front...Shops). + Familiarity with parking validation procedures and Good Night 's Rest Policy. + Deliver personalized, memorable guest… more
- Omni Hotels (Austin, TX)
- …Office Manager will work closely with Front Office Managers, Supervisors, Agents, and Night Audit Team to ensure maximum Front Office operating efficiency. Omni ... guest communication platforms, ensuring timely responses and proactive service recovery when necessary. + Ensure third-party booking platforms are accurately… more
- Marriott (Dallas, TX)
- …malfunctions. * Ensures employees have the proper supplies and uniforms. * Understands night audit procedures and being able to comprehend and utilize reports ... with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest... service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as… more
