- FirstLight Fiber (Albany, NY)
- …( NOC ), working with the most advanced technology in the industry. The NOC Technician position provides technical support to Enterprise, Carrier, ... position is B shift, Sunday-Wednesday. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Operate and support in a 24x7 Network Operations Center; this includes shift work and… more
- FirstLight Fiber (Albany, NY)
- The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC . This ... NOC peers. When the system malfunctions, the Senior NOC Technician troubleshoots the network across multiple...team, validating escalations into 2nd & 3rd level Technical Support , and overseeing Core Network Events that impact multiple… more
- NTT America, Inc. (Yonkers, NY)
- …Provide day-to-day supervision for 15 field technicians delivering Smart Hands support across multiple sites. + Oversee training, onboarding, skills development, and ... Dispatch & Workflow Coordination + Oversee ticket dispatch, field technician assignments, and task prioritization using ServiceNow. + Coordinate with… more
- NTT DATA North America (Yonkers, NY)
- …Provide day-to-day supervision for 15 field technicians delivering Smart Hands support across multiple sites. Oversee training, onboarding, skills development, and ... team. Operational Dispatch & Workflow Coordination Oversee ticket dispatch, field technician assignments, and task prioritization using ServiceNow. Coordinate with … more