- Convey Health Solutions (Fort Lauderdale, FL)
- …manages technical teams responsible for Help Desk ( Tier I/ Tier II ), Network Operations Center ( NOC ), and Site Support services. Responsibilities ... and Responsibilities: + Develop and maintain a framework for NOC monitoring, alerting, business impact assessment, and IT service...service request workflow. + Create and update Help Desk, NOC , and Site Support documentation and knowledge bases. +… more