- Mass Markets (Wichita, KS)
- …of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to ... the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance… more
- Mass Markets (Wichita, KS)
- …of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to ... the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance… more
- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are looking for an Operations Supervisor to lead and manage the team supporting the Flood Support project. This role ... delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through… more
- Mass Markets (Wichita, KS)
- …and a brief pre-employment test. - POSITION RESPONSIBILITIES As a Sales Supervisor , you'll manage the day-to-day performance and development of 15-20 inbound agents. ... delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through… more
- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee ... delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through… more
- Mass Markets (Wichita, KS)
- …partner in the industry. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will ... delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through… more
- Mass Markets (Wichita, KS)
- …procedures + Escalate unresolved or sensitive issues to the appropriate team or supervisor + Stay current on program updates by attending training and reviewing ... delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through… more
- Mass Markets (Wichita, KS)
- …appropriately. + Escalate complex issues to the appropriate department or supervisor as needed. + Provide follow-up communication to ensure customer satisfaction. ... delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through… more
- Mass Markets (Wichita, KS)
- …and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum ... delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through… more
- Mass Markets (Wichita, KS)
- …you are sure to grow. We offer many advancement opportunities, including Supervisor , Trainer, Talent Acquisition, and Operations Management. To be considered for ... delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through… more