- Kyndryl (Austin, TX)
- …+ Enhance client satisfaction, as measured by Net Promoter Score ( NPS ) and new relationship development; Secure client references **Operational Excellence:** + ... Achieve individual and team utilization targets + Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction + Leadership, Management, People + Lead by example; Fostering a… more
- ADP (El Paso, TX)
- …client escalations and provide summary reports to Plan Executive monthly. + Manages NPS Detractors and Promoters and periodically calls on clients for feedback. + ... Work with Plan Exec and Management to rollout Annual Strategies and Campaigns + Manage Dept Productivity, Monitor Clarify Queues and workgroups. + Performs other related duties as assigned. **QUALIFICATIONS REQUIRED:** + 4+ Years experience with qualified… more
- Public Storage (Plano, TX)
- …large-scale CRM campaigns, and deliver measurable results (increased retention, CLV, NPS , etc.). + Hands-on expertise with leading CRM/email service platforms ... (Salesforce, Braze, Iterable, etc.). + Hands-on expertise with HTML, CSS, and SQL required, Python and JavaScript strongly preferred. + Strong analytical skills, including customer segmentation, campaign performance analysis, and A/B/multivariate testing. +… more
- Bank of America (Plano, TX)
- …Innovation** + Monitor product performance through KPIs (adoption, cost efficiency, NPS , service uptime). + Drive continuous improvement through customer feedback, ... retrospectives, and emerging AWS capabilities. + Stay current with AWS service innovations and identify opportunities to enhance the product portfolio. + Evangelize AWS product offerings within the organization, promoting self-service and best practices.… more
- Concentrix (Austin, TX)
- …support operational metrics + 3+ years of experience analyzing CX metrics such as NPS and CSAT and providing thought leadership on CX best practices + Demonstrated ... experience working with large datasets and statistical analysis methods, proficiency + in using SQL + Proficiency with data visualization tools such as Tableau or Power BI + Experience using R, Python, or similar scripting languages/tools Experience in… more
- Leap (Frisco, TX)
- …leveraging networking opportunities, and consistently achieving high Net Promoter Scores ( NPS ) and secret shopper results. + Effectively communicates loss prevention ... (LP) insights to management and provides clear guidance to staff to uphold and enhance LP policies. + Strong organizational skills , ensuring efficient completion of tasks, while managing multiple priorities and meeting deadlines. About Leap: The Leap platform… more
- Sharecare (Austin, TX)
- …Quarterly Business Reviews and gathering Voice of the Customer (VOC) through NPS (Net Promoter Score) and quarterly health checks. + Responsible for tracking ... add-on opportunities in Salesforce along with updated financial information. + Participate in client strategy and revenue goals for coming year **Contract Renewal** + Participate in pre-renewal internal strategy meetings to discuss client issues, problems,… more
- Leap (Houston, TX)
- …leveraging networking opportunities, and consistently achieving high Net Promoter Scores ( NPS ) and secret shopper results. + Effectively communicates loss prevention ... (LP) insights to management and provides clear guidance to staff to uphold and enhance LP policies. + Strong organizational skills , ensuring efficient completion of tasks, while managing multiple priorities and meeting deadlines. About Leap: The Leap platform… more
- Navient (Austin, TX)
- …measure impact. + Define, track, and deliver against both product metrics (conversion, NPS , feature adoption, time to fund, etc.) and business metrics (loan volume, ... delinquency/default rates etc.). + Manage regulatory and compliance requirements. + Communicate roadmap, progress, and results to stakeholders across the company. **About You:** + 5+ years of product management experience, with a track record of end-to-end… more
- AECOM (Dallas, TX)
- …managing A/E Design projects for Federal Projects for clients such as DOD, NPS , or DOE + Strong leadership and communication skills necessary to coordinate ... multi-discipline teams + History of making decisions to drive successful project execution + Licensed PE or RA + Ability to work in Fast-paced environment and Coordinate with multiple stakeholders **Additional Information** Offered compensation will be based… more