- AltaGas (Springfield, VA)
- **Job Description** **Position Summary** The Customer Experience Analyst reports to the Manager, Customer Experience and will support the utility's customer ... journeys, micro-journeys, and service blueprints tied to key utility programs ( billing , service initiation, energy assistance, rebates, etc.). * Deploy, manage, and… more
- AltaGas (Springfield, VA)
- …Experience Analyst to synthesize customer data and research (eg, NPS , call listening, ethnographic studies) into actionable strategies. + Facilitate co-creation ... be measured by improvements in customer satisfaction, customer effort, NPS trends, and business alignment to customer needs -...role also includes direct management of a Customer Experience Analyst who will focus on journey mapping, insights, and… more