- UPMC (Pittsburgh, PA)
- …and a defined career path for growth and advancement. We have a "Comprehensive on -the-job training program". Employees for this role should reside within 90 miles of ... opportunity to work from home and complete a comprehensive on -the-job training program. In-office opportunities are available if preferred....+ _Solve problems quickly, so members don't have to call back for the same issue._ + _Research and… more
- Conduent (PA)
- Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating ... our clients and the millions of people who count on them. You have an opportunity to personally thrive,...$350 per month after training, by meeting performance metrics ( call quality, attendance, and schedule adherence). + **Career Growth:**… more
- UPMC (Pittsburgh, PA)
- …professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an ... advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including...effective decision-making skills to know when to handle the call , send the call to in house… more
- Sharecare (Harrisburg, PA)
- …coaches and trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that accurate ... to patients and customers. + Monitors phone system and call volume throughout the day; ensure the phones have...monitored calls + **Performance Monitoring** **: Track and report on key performance indicators and service metrics.** + Work… more
- Highmark Health (Harrisburg, PA)
- …This job is responsible for answering calls received into the centralized call center. The Representative will use the appropriate procedures, tools and equipment ... to answer inquiries to provide First Call Resolution as often as possible. This level of...levels for customer satisfaction. (85%) + Working with leadership on professional development, Maintains department productivity levels for customer… more
- UPMC (Pittsburgh, PA)
- …meet call center key performance metrics. + Remains current on departmental policies, procedures, formularies, and regulatory standards. + Receive inbound calls ... Saturday shifts are also required (typically, once every other month, depending on business needs). This is a remote role with work-from-home privileges. (privilege… more
- Trinity Health (Philadelphia, PA)
- …of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones ... with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our… more
- St. Luke's University Health Network (Allentown, PA)
- …expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for ... of the patient at the time of the phone call , within the scope of the role. + Manages...and uses judgment to prioritize and accommodate patients, based on patient needs. + Actively participates as a team… more
- J&J Family of Companies (Pittsburgh, PA)
- …by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us ... compliance. + Manage staff scheduling and maintain data quality standards based on program metrics. Implement and enhance operational processes for accuracy and… more
- WellSpan Health (Lebanon, PA)
- …after 3-6 months of onsite training at 540 S. George St, York, PA 17401 Call Center Assessment will be required at time of application **General Summary** Performs a ... functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and… more