- Trinity Health (Philadelphia, PA)
- …of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones ... with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our… more
- Highmark Health (Harrisburg, PA)
- …This job is responsible for answering calls received into the centralized call center. The Representative will use the appropriate procedures, tools and equipment ... to answer inquiries to provide First Call Resolution as often as possible. This level of...levels for customer satisfaction. (85%) + Working with leadership on professional development, Maintains department productivity levels for customer… more
- UPMC (Pittsburgh, PA)
- …meet call center key performance metrics. + Remains current on departmental policies, procedures, formularies, and regulatory standards. + Receive inbound calls ... Saturday shifts are also required (typically, once every other month, depending on business needs). This is a remote role with work-from-home privileges. (privilege… more
- St. Luke's University Health Network (Allentown, PA)
- …expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for ... of the patient at the time of the phone call , within the scope of the role. + Manages...and uses judgment to prioritize and accommodate patients, based on patient needs. + Actively participates as a team… more
- J&J Family of Companies (Pittsburgh, PA)
- …by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us ... compliance. + Manage staff scheduling and maintain data quality standards based on program metrics. Implement and enhance operational processes for accuracy and… more
- WellSpan Health (Lebanon, PA)
- …after 3-6 months of onsite training at 540 S. George St, York, PA 17401 Call Center Assessment will be required at time of application **General Summary** Performs a ... functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and… more
- WellSpan Health (Waynesboro, PA)
- …after 3-6 months of onsite training at 540 S. George St, York, PA 17401 Call Center Assessment will be required at time of application **General Summary** Performs a ... functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and… more
- WellSpan Health (Gettysburg, PA)
- …after 3-6 months of onsite training at 540 S. George St, York, PA 17401 Call Center Assessment will be required at time of application **General Summary** Performs a ... functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and… more
- WellSpan Health (Ephrata, PA)
- …after 3-6 months of onsite training at 540 S. George St, York, PA 17401 Call Center Assessment will be required at time of application **General Summary** Performs a ... functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and… more
- St. Luke's University Health Network (Bethlehem, PA)
- …expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for ... of the patient at the time of the phone call , within the scope of the role. + Manages...and uses judgment to prioritize and accommodate patients, based on patient needs. + Actively participates as a team… more