- Trinity Health (Syracuse, NY)
- …patient care resource usage based on facility healthy workplace guidelines * Assigns on - call staff to schedule, prior to calling in * Calls in on ... & plan for additional supplemental staffing resource support (ie per diem, on - call , etc.)based on planned-vs-actual schedule variance indicators(overtime,… more
- YAI (Manhattan, NY)
- …approvals for prescription medications in accordance with all applicable policies and procedures on a timely basis. + Coordinates with Call Center staff, nursing ... PHC patients and circles of support regarding medication requests in a call center environment and responds to related inquiries from pharmacies, home health… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- …Care Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume. + Role requires 100% attendance in the physical ... organizing, or otherwise distributing paperwork + Responsible for providing support to Call Center Representatives who are not working physically in the facility +… more
- Datavant (Albany, NY)
- …compile medical records to send to other parties for coding + Log all call transactions into the designated computer software system(s) + Requests medical records by ... medical record coding or a related field, preferred + Prior outbound/sales/collections/ call center experience preferred + Understanding of medical terminology and… more
- University of Rochester (Rochester, NY)
- …Supervisor to ensure employees meet metrics and expectations. + Analyzes GNAV's real-time call analytics to ensure service levels are met, assess trends, and makes ... in developing immediate and long-term performance improvements. + Conducts call monitoring, service observations, patient satisfaction calls. Acts as patient… more
- Highmark Health (Albany, NY)
- …front line staff guidance, ensures effective and efficient delivery of Pharmacy call center services. Serves as first line reviewer in monitoring and ensuring ... maintain a level of high efficiency/productivity. + Ensure adherence to call center turn around time requirements associated with DPW/CMS regulations. +… more
- Cardinal Health (Albany, NY)
- …manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise ... + Evaluate calls and cases to assess performance based on a standard set of criteria, providing constructive feedback...or degree in relevant field desirable. + 3+ years' call quality audit experience strongly preferred. + 3+ years'… more
- Intermountain Health (Albany, NY)
- …hours from 6:30 to 5 Pm. This is a fully remote position with NO on call requirements.** Assists with scorecard initiatives by working with assigned care ... reviews quality documentation to determine gaps in care and recommend solutions based on a working knowledge of required metrics. Audits of documentation, coding and… more
- Owens & Minor (Plainview, NY)
- …Owens & Minor teammate benefits include: + Medical, dental, and vision insurance, available on first working day + 401(k), eligibility after one year of service + ... is $18.68 - $26.20. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location. **ESSENTIAL DUTIES… more
- Nuvance Health (Carmel, NY)
- …to provide clinical counseling regarding bloodless care. Population served based on scope of services in the department. Essential Responsibilities 1. Maintains ... aspects of the bloodless medicine for all patient population with a focus on patient safety. 2. Supports the development of written protocols and education of… more