- City of New York (New York, NY)
- …on the streets and in the subways, to the responsiveness of our call center operators, we bring every program, every resource, every employee's hard work ... Yorkers in need with vital services and programs through call centers and other information. Under the direction of...The Office of Constituent Services (OCS) is recruiting for one (1) Principal Administrative Associate II to function as… more
- Rensselaer Polytechnic Institute (Troy, NY)
- …is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world's fastest supercomputers, and the IBM Quantum System One ... and equipment and manages vendor contracts. The position participates in Supervisor On- Call rotation and supervises call -in procedures and repair work performed… more
- University of Rochester (Rochester, NY)
- …schedules and allocates staff for routine daily staffing and after hours on call needs. + Maintains inventory while reducing costs and identifying methods to improve ... and determines readiness for independent implementation of responsibilities such as call coverage, monitoring role (during Cath procedures), and case scrubbing. +… more
- Vail Resorts (NY)
- …and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to ... and Internationally. Our team members are responsible for all one -on- one interactions that take place across our...of urgency and recognizes the importance of adhering to call center and customer service standards. + Ability to… more
- Mount Sinai Health System (New York, NY)
- …and about 25 certified registered nurse anesthetists. The Mount Sinai Hospital is one of the oldest, largest and most prestigious hospitals in the country, and ... with an emphasis on patient safety and satisfaction. Pediatric call responsibilities are solely beeper call /...As such, an actual salary may fall closer to one or the other end of the range, and… more
- City of New York (New York, NY)
- …health crises or seeking mental health support. Drawing upon their expertise in call center operations, as well as their analytical and clinical skills, the manager ... and oversee the application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. - Assign, supervise and monitor the daily… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- **SHIFT HOURS:** **8:00AM-4:30PM EST** Responsible for routine/basic inbound call , outbound call , email, and web chat services, as well as back-office services. ... communication will require a manual process to link the call to the open case. All cases shall be...and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package… more
- Canon USA & Affiliates (NY)
- …various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ... tools - Interact with customers and team members simultaneously to expedite call resolution - Make prompt, accurate business decisions that mutually benefit the… more
- Evolent (Albany, NY)
- …lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the ... * Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations to optimize system functionality. *… more
- University of Rochester (Rochester, NY)
- …Center IT applications and telecom system to achieve departmental, team, and individual call metrics. + Understands call center industry to manage and balance ... priorities of the department. + Maintains an understanding of call routing and voicemail systems to troubleshoot issues. +...New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has… more