- TTEC (Austin, TX)
- …the Role + Have an active Resident State Health Insurance License + Minimum of one -year experience working in a call center environment with knowledge of metrics ... Team Lead, you will supervise the daily activities of a group of call center associates by providing mentoring, coaching and guidance. Other responsibilities include… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working ... vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams....and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package… more
- Mass Markets (TX)
- …team. This role is crucial in ensuring optimal staffing levels and efficient call handling within our contact center. The ideal candidate will be responsible for ... monitoring real-time call volumes, managing agent availability, analyzing performance data, and...qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.… more
- Aveanna Healthcare (Houston, TX)
- …driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time. At Aveanna, every employee plays an important role ... and Fun. Position Overview The Patient Support Supervisor oversees the call center operations for Aveanna Medical Solutions. This individual is responsible… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working ... vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams....and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package… more
- The City of Houston (Houston, TX)
- …May receive calls for non-dispatch police services. Subject to being on call during emergency situations. Performs other related duties as requested by supervisor. ... Requires a high school diploma or GED. EXPERIENCE REQUIREMENTS One year of clerical or customer service experience is...be given to applicants with experience in high volume call center environment. Bilingual in Spanish **Preference shall be… more
- Houston Methodist (Katy, TX)
- …environment and contributes to a dynamic team-focused work unit that actively helps one another to achieve optimal departmental and organizational results. + Acts as ... accurate reporting of key performance metrics such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real-time workforce management… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …telco operations. This role will drive program delivery across retail, digital, call center, and customer migration workstreams, with a strong focus on execution, ... and Acquisition. o Track and resolve issues spanning order management, call handling, workforce readiness, and digital activation. o Coordinate with cross-functional… more
- Ryder System (Irving, TX)
- **Position Description** Immediate opening for a SOLO Part Time On Call Class A CDL Truck Driver and we want the right Trucker to join us at Ryder in Irving, TX For ... more Details Call or Text "Irving Regional On Call "...Immediate 401k rollover and contributions with company match at one year + Quality Employee Discounts that actually save… more
- PenFed Credit Union (San Antonio, TX)
- …minimum of one (1) year customer service experience in a call center, service-oriented environment, or financial setting preferred. + Excellent verbal and ... are seeking talented individuals that thrive in a fast-paced call center environment. We value our employees and believe...goals to improve personal performance. + Keep track of one 's work schedule and attend meetings as scheduled and… more