- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution ... all environments. Establish and orchestrate bridge calls with emphasis on restoring service to users as quickly as possible, facilitate and troubleshoot toward… more
- ManTech (Herndon, VA)
- … service delivery opportunities and issues + Taking accountability for service delivery performance, meeting customer expectations, and driving future demand ... ManTech seeks a motivated, career and customer -oriented **Desktop Support Services End User Manager** to...program management. + 4+ years of leadership experience in service desk support and operations . + One… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …in this role:** * At least 3 years of Momentum experience, demonstrating strong customer service and leadership. * Understanding of and familiarity with Momentum ... **Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:**...support, and manage all help desk activities, ensuring seamless operations and prompt responses to customer reports.… more
- Organization of the Joint Chiefs of Staff (VA)
- …Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any ... workload among subordinates to increase overall effectiveness of human capital operations , as well as ensure achievement of desired outcomes. Provide advice,… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... design, implement, and automate solutions in AWS to protect customer assets, enable customer security teams to...topics such as security strategy and optimizing cloud security operations while being able to dive deep into AWS… more
- Staples (Staunton, VA)
- …restaurants and more + And many more benefits Provide strong leadership in community, customer service , sales, and team development. + Ensure that the store ... Full time On-site Assistant Managers drive sales, services and customer engagement in the store and ensure the store...and services goals, profit margin and execution of store operations + Establish business cadence for sales readiness +… more
- Amazon (Arlington, VA)
- …help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers' ... an opportunity to be the principal technical advisor and 'voice of the customer ' to organizations ranging from start-ups to Fortune 500 enterprises. A TAM provides… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We're looking for Applied Scientists capable of using AI/ML and… more
- CARMAX (Richmond, VA)
- …we test the implementation of those tools to understand the benefit to CarMax? + Customer Service Levels: What are the right inputs that drive staffing need? How ... analytical, and technical skillsets. We work together to continually improve CarMax's customer and associate experience that allows us to sell over 750,000 vehicles… more
- Capital One (Richmond, VA)
- …of developers at Capital One. This role advocates for the needs of the customer to inform the platform roadmap ensuring the capabilities being delivered are aligned ... understands how developers work, and deeply empathizes with internal and external customer needs. They are comfortable in conversation with engineering teams as well… more