- TE Connectivity (Hampton, VA)
- …outlines a high-level role that integrates responsibilities and qualifications from both customer service and inside sales operations . The unified position is ... Requirements** Position Overview The Customer Service Specialist combines frontline customer service expertise with strategic inside sales operations . The… more
- The Hertz Corporation (Richmond, VA)
- …Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand ... role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations , Product, Technology, and Customer Care, with a mandate… more
- Merck (Richmond, VA)
- …meeting customer needs + Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/ Operations + Ability to analyze metrics to assess progress ... Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and… more
- Coinbase (Richmond, VA)
- …The CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and ... support to transform the customer experience. We're...contact attribution, or sentiment analysis * Experience with global support operations and improving launch quality in… more
- Cardinal Health (Richmond, VA)
- …and internal standard operating policies. Through effective supervision, the Pharmacy Operations Supervisor contributes to high quality customer service and ... actions including: customer service, and other patient services. + Oversee daily operations for patient access support contact center team of up to 20… more
- Merck (Richmond, VA)
- …Managers, Functional Area Leaders, and Business Unit Leads + Provide special project support , and support customer partnership initiatives. + Propose ... IT support . Primary Duties and Responsibilities + Provide enthusiastic customer care through efficient and effective resolution of questions and concerns while… more
- ISC2 (Richmond, VA)
- …internal operations , instructors, and vendors to guarantee a seamless customer experience. **Account Operations ** + Oversee the **day-to-day management** of ... and expand existing customer relationships. + Share customer insights and success stories to support ...Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as… more
- Mass Markets (VA)
- … operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud ... the success of a globally expanding, industry-leading organization. This position supports customer service, technical support , and customer sales… more
- Mass Markets (VA)
- … operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud ... of customers each week across the country to resolve support issues and ensure a best-in-class customer ...resolve support issues and ensure a best-in-class customer experience. In addition to providing exceptional service, you… more
- Dodge Construction Network (Richmond, VA)
- …maintain strong relationships with existing clients to understand their needs, provide support and ensure customer satisfaction + Execute successful customer ... customer journey with intentional outbound touchpoints using customer health indicators and other support tools...transitions and helping them integrate changes into their daily operations + Leverage data and insights to identify adoption… more