- Capital One (Richmond, VA)
- …will be responsible for researching, analyzing, and offering regulatory guidance on high-risk customer complaints to support the Customer Advocacy Office ... including communication from/to regulators, agents, and customers, and analyzes how customer accounts were serviced. This role involves analyzing complaints for… more
- Amazon (Chesapeake, VA)
- …operations to address system performance issues and provide analysis across all operations - Provide second-level escalation support to site technicians and ... Description Operations is at the heart of Amazon's business....fulfillment centers by providing proactive controls automation and technical support . Your expertise will be essential in troubleshooting complex… more
- Microsoft Corporation (Ashburn, VA)
- As a **Senior** **Critical Environment Technician (CET)** in Microsoft's Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical ... procedures (MOPs) and standard operating procedures (SOPs). Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers...by a team of subject matter experts working to support services for more than 1 billion customers and… more
- Leidos (Chantilly, VA)
- …service forms. + Proficient with standard office software (eg, Microsoft Office) and customer support platforms or ticketing systems. + Ability to follow service ... diploma or equivalent. + 1-3 years of experience in customer service, technical support , or product ...or following Standard Operating Procedures (SOPs) for service or support operations . + Ability to write or… more
- Coinbase (Richmond, VA)
- …(CX) organization is on a mission to provide the most trusted and value added customer support . Our team is dedicated to eliminating customer pain points, ... customer base via self-service and automation, and optimizing customer support interactions to create an effortless...* Lead and manage technical programs to improve the customer experience and scale operations . * Establish… more
- Cardinal Health (Richmond, VA)
- **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer ... contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing...offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision… more
- KBR (Chantilly, VA)
- …Projects: KBR's work is at the forefront of engineering, logistics, operations , science, program management, mission IT and cybersecurity solutions. + Collaborative ... ground architectures to be part of our team supporting our customer in Chantilly, VA that delivers mission-critical capabilities directly supporting… more
- PrimeFlight Aviation Services (Richmond, VA)
- …forums + Lead initiatives to enhance sustainability and environmental responsibility in operations + Exemplify PrimeFlight customer service and safety standards ... will also focus on financial management, business development, and customer satisfaction to enhance the airport's reputation and profitability....be flexible to work extended hours on occasion to support our field operations To perform this… more
- Taco Bell (Woodbridge, VA)
- …performance metrics, and challenges. + Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to ... us today to start your Path to Success! You support the Restaurant General Manager (RGM) by managing great...standards are met. Assistant Manager behaviors include: + Solving customer complaints quickly and with a smile. + Providing… more
- CACI International (Sterling, VA)
- … the organizational change initiatives required to deliver, improve, and maintain the customer 's operations . + Oversee the successful delivery of ITSM processes ... Request Fulfillment, Capacity, Availability, and Service Catalog providing continual process improvement support to the customer . + Collaborate with the Chief… more