- Public Consulting Group (Richmond, VA)
- …measuring performance of programs, teams, services, and staff/contractors + Drive client service delivery optimization with an emphasis on balancing quality and ... teams of professionals who focus on critical aspects of service delivery with an eye towards efficiency...(presentation, facilitation, and written) **Qualifications:** + 10+ years of operations management experience in the delivery and… more
- Humana (Richmond, VA)
- …Experience in healthcare services or care delivery organizations + Familiarity with service operations such as workforce management, customer service , or ... workstreams spanning multiple business units and functions-such as customer service operations , workforce management, data/analytics-influencing key stakeholders… more
- GE Aerospace (Charlottesville, VA)
- …of relevant experience. + Minimum of 7 years of experience in HR service delivery , shared services, or HR operations , with at least 3 years in vendor ... Operations organization and Alight / Strada, ensuring seamless delivery of outsourced HR services such as benefits administration,...HR, Payroll, Product, DT, and Legal teams to ensure service delivery meets operational needs and compliance… more
- Amazon (Arlington, VA)
- …and collaborate with Service Teams to deliver solutions that improve cloud operations for AWS customers. You will work with all stakeholders to develop schedules ... system for AWS operations , providing a centralized location for operations personnel including AWS operators, AWS service owners, third-party operators… more
- Pegasystems (Dulles, VA)
- …of ownership, accountability, and a collaborative spirit. * Manage the day-to-day technical operations and service reliability process with focus on cloud ... Senior Manager, Cloud Operations , FedRAMP Job Category: Engineering & Cloud Location:...service and delivery , including handling and mitigating customer escalations * Provide… more
- Marriott (Arlington, VA)
- …Recreation, and Laundry), Food and Beverage (including Restaurants, Bar/Lounge, and Room Service ), Event Operations (including Event Services, Banquets and Event ... Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations . * Understands the impact Banquet, Event Service and Event… more
- EAB (Richmond, VA)
- …and EAB. + Help develop best practices/scripting/collateral to improve overall service delivery . + Internal Collaboration: Partner with Partner Development, ... a team of Success Leaders and Production staff, driving excellent in service , impact, and implementation delivery , and renewal/commercial outcomes. + Support… more
- Marriott (Dulles, VA)
- …on investment. * Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams. * Develops ... brand service strategy and brand initiatives. Verifies that Hotel Operations meet the brand's standards, targets customer needs, monitors employee satisfaction,… more
- Public Consulting Group (Richmond, VA)
- …metrics and benchmarking best practices. + Understands, establishes and drives client service delivery standards to all client and PCG account stakeholders ... Cultivates teams of professionals focused on critical aspects of service delivery with an eye towards, performance,...written), upward and downward. Qualifications: + 5+ years of operations management experience in the delivery and… more
- Chenega Corporation (Arlington, VA)
- …supervising staff, optimizing processes, managing escalations, and maintaining high standards of service delivery . Acting as a key liaison between frontline ... **Req ID:** 36932 **Summary** **Deputy Operations Manager** **Arlington, VA** Are you ready to...Skills, and Abilities:** + Strong understanding of operational processes, service delivery models, and organizational workflows. +… more