- CACI International (VA)
- …dynamic team environment in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The EITaaS program ... users across all mission environments and enable USAF to transition focus from network operations to mission operations . CACI is leading the way in transforming… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …for operational efficiencies. * Support CMS's Virtual Contact Center Strategy , including Contact Center Operations , MyMedicare.gov, Speech Interactive ... system designed to offer a unified interface for Customer Service Representatives (CSRs) to effectively address the needs of...to ensure deliverables' SLAs are met. * Manage the operations and management of the NGD Customer Relationship Management… more
- Verint Systems, Inc. (Richmond, VA)
- …leading cross functional teams to determine and execute the category sourcing strategy , requirements, vendors, and supplier selection. The Category Manager will be ... technical understanding of the organizational technology, infrastructure needs and cloud operations with expertise in one or more cloud platforms (eg Microsoft… more
- Highmark Health (Richmond, VA)
- …Relations, Actuary, Finance, Highmark Health Solutions, Health Plan Operations . **ESSENTIAL RESPONSIBILITIES** + Perform management responsibilities to include, ... and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as… more
- Amazon (Arlington, VA)
- …in the life * You will deliver market leading low-cost, innovative, and sustainable service solutions to help our Operations teams succeed and delight Amazon.com ... team to track and monitor performance to the category strategy ; measure actual vs planned savings and advise team...Additionally, you will undertake initiatives to ensure continuity of service supply. * You will collaborate to seek inputs… more
- PagerDuty (Richmond, VA)
- … Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI ... PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly...your greater support team to drive an effective territory strategy + Utilize historical data and market trends to… more
- Marriott (Falls Church, VA)
- …Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and ... the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. **CANDIDATE PROFILE** **Education and Experience** * High… more
- TD Bank (Herndon, VA)
- … service and advice + Understands and supports the Bank's Customer Service Strategy ; Delivers Customers end-to-end advice they expect: (1) building trust ... (when and how they want) and educates Customers on self- service options that meet their needs + May act...protect the customer + Participates in the Stores daily operations to ensure alignment with TD's risk framework +… more
- Harbor Group Management (Norfolk, VA)
- …great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents. DIRECTOR, ... Norfolk, Virginia, Corporate Office (On Site) Key Responsibilities: Program Leadership & Strategy + Lead and manage the development, planning, and execution of… more
- KBR (Springfield, VA)
- …Projects: KBR's work is at the forefront of engineering, logistics, operations , science, program management, mission IT and cybersecurity solutions. + Collaborative ... development and maintenance of standard operating procedures (SOPs), Concept of Operations (CONOPs), work instructions and others to ensure standardization and… more
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