- Mass Markets (El Paso, TX)
- …test. POSITION RESPONSIBILITIES Key Responsibilities: + Handle inbound and outbound calls with professionalism, empathy, and efficiency. + Listen actively ... to understand customer needs and provide accurate solutions. + Use internal systems to manage accounts, process claims, and update records. + Follow scripts and procedures to ensure compliance and consistency. + Escalate complex issues to supervisors when… more
- Lincoln Technical Institute (Grand Prairie, TX)
- …knowledge of Microsoft Office systems + Bilingual - a plus! Responsibilities + Outbound contact to newly enrolled High School assigned students and parents to ... conduct financial aid overviews + Deliver positive customer service-based presentation and responses to student financial aid inquiries + Provide enrolled students for future class starts with accurate information regarding the application process and their… more
- Lucid Software (Austin, TX)
- …to identify target markets and verticals while directing and participating in outbound prospecting efforts. Post prospect qualification, AEs will work directly with ... potential and existing customers to create business value across multiple personas, continually working to close sales opportunities. AEs will also work hand-in-hand with Customer Success Managers (CSMs) to ensure renewals, drive expansion, and continual… more
- Regions Bank (Kingwood, TX)
- …education on Regions' financial products and services + Achieves required levels of inbound/ outbound phone calls from the top 10% of Regions customer base + Educates ... and advises customers on products and services, including all loan and deposit types + Takes ownership of customer issues and works proactively with the customer for resolution + Refers customers to an internal team of experts when complex financial goals and… more
- Amazon (Austin, TX)
- …of flows for each DS will come from a single upstream FC. We envision Amazon's Outbound Supply chain to be the benchmark for Performance, Speed and Cost, and do not ... believe in prioritizing one service over the other. The ideal network design is one that lowers cost-to-serve and, in the process, does so with a positive impact on delivery speed and reliability. The Network Optimization & Regional Design (NORD) Team's… more
- Citigroup (Irving, TX)
- …to identify and resolve production issues. + Monitor and Manage Inbound and Outbound feed SLA breaches. + Create and maintain documentation related to production ... process, procedures, issues, and resolutions to improve application support. + Execute the application support strategy aligned with business objectives. + Lead and mentor application support teams ensuring high performance and efficiency. + Coordinate with… more
- TEKsystems (San Antonio, TX)
- …focused on customer service. You'll be supporting current clients-no cold calling, no outbound sales. The business is internet-driven, and your job is to follow up ... on website applications and respond to inbound inquiries from small businesses. Key Responsibilities: + Deliver industry-leading service with prompt responses and one-call resolutions + Accurately enter inbound leads and client information + Multitask across… more
- USAA (San Antonio, TX)
- …Facilitate the Property & Casualty member experience by handling **inbound** and ** outbound ** phone calls, emails, or other contacts from members. + Apply developing ... knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and… more
- Lithia & Driveway (Dallas, TX)
- …issues and occasionally more complex issues + Print, review, and analyze outbound sale of a vehicle's contract paperwork for accuracy and then upload/submit ... required paperwork with the appropriate government agencies to complete the vehicle purchase + Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and… more
- CVS Health (Austin, TX)
- …junior staff. + Trains and mentors claim benefit specialists. + Makes outbound calls to obtain required information for claim or reconsideration. **Required ... Qualifications** + 2+ years of medical claim processing experience. + Previous experience in a production environment. + Demonstrated ability to handle multiple assignments competently, accurately and efficiently. **Preferred Qualifications** + Self funded… more