- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- **SHIFT HOURS:** **12:30PM-9:00PM EST** Responsible for routine/basic inbound call , outbound call , email, and web chat services, as well as back-office ... identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer...communication will require a manual process to link the call to the open case. All cases shall be… more
- Humana (Sacramento, CA)
- …experience in a fast-paced call center with high inbound and outbound call volumes + Experience consistently meeting documented productivity, quality, and/or ... Care Management Support Assistants perform their role in a call center environment that includes working in an auto-dialer...retain and access benefits + Service both inbound and outbound calls Success in the CMSA role requires the… more
- University of Southern California (Los Angeles, CA)
- …plans, luxury seating, and other special events. + Full participation in extensive inbound/ outbound call campaigns including meeting large new outbound ... (working evenings/nights, weekends and holidays). Roles and responsibilities to include: + Call past ticket buyers to sell ticket packages for football, men's and… more
- CVS Health (Sacramento, CA)
- …interactions and research/case fulfillment in the system. + Works in an inbound and outbound call center environment and completes outbound phone calls and ... to pass a language assessment + 1+ year(s) of experience working in a call center environment + Excellent computer skills including MS Office applications such as… more
- Sodexo (Los Angeles, CA)
- …media, In the field territory planning. and sales intelligence tools. + Execute outbound call and email campaigns to introduce Sodexo's InReach convenience ... strategies and improve win rates. + Follow-up on inbound marketing campaigns and outbound prospecting activities to advance them through the sales funnel. + Actively… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- Responsible for intermediate level inbound call , outbound call , email and web chat services, as well as back-office services. Applies skills and experience ... to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service. + Provides monitoring support and… more
- Zodiac Pool Systems (Carlsbad, CA)
- …decisions and customer planning. WHAT WE SEEK + 4+ years of experience in an outbound call center, inside sales, or customer facing job. + Experience with ... deepen account penetration. + Engage with a structured lead pipeline and assigned call lists to connect with key business decision-makers, uncover unmet needs, and… more
- ArcBest (Long Beach, CA)
- …contributing to both customer satisfaction and business growth. Responsibilities * Conduct outbound call and email campaigns, including cold calling. * Maintain ... regarding expectations of all parties. * Complete expense reports, itinerary, customer and call reports as required by Company guidelines. * Find and adapt products… more
- CVS Health (Sacramento, CA)
- …with both members and providers + Contact Center Oversight + Collaborate with outbound call agents responsible for member engagement and appointment scheduling + ... Ensure contact center outreach is aligned with clinical goals, regional targets, and provider availability + Provide daily guidance on outreach priorities based on service territory and capacity constraints + System Utilization & Workflow Management + Operate… more
- PennyMac (Moorpark, CA)
- …trial plan, post modification or general loan servicing questions + Conduct outbound call campaigns to secure commitments for outstanding packages, missing ... conditions, payments, and respond to customer inquiries + Manage email and fax communications from customers and authorized third parties to ensure items are acknowledged and addressed in a timely manner + Update customer financial information to initiate… more