- Mass Markets (Las Cruces, NM)
- …RESPONSIBILITIES Key Responsibilities: + Engage with customers via inbound and outbound calls, providing friendly and professional support. + Actively listen to ... complex issues to the appropriate team when needed. + Strive for first- call resolution through strong problem-solving skills. + Stay current with training, meetings,… more
- Mass Markets (Las Cruces, NM)
- …pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Handle inbound and outbound calls in a professional and friendly manner. + Resolve customer ... issues efficiently, aiming for first- call resolution. + Research and coordinate with other departments...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest… more
- Concentrix (Santa Fe, NM)
- …and English) Remote works from home and interfaces with customers via inbound/ outbound calls and/or via the Internet. This position provides customer service support ... you will: + Provide inbound customer support using a call flow guide in the customer's preferred language +...and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice. Location: USA, NM,… more
- Concentrix (Santa Fe, NM)
- …Academy Grads Only) works from home and interfaces with customers via inbound/ outbound calls and/or via the Internet. This position provides customer service support ... you will: + Provide inbound customer support using a call flow guide + Help customers resolve basic technical...and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Location: USA, OH,… more
- Concentrix (Santa Fe, NM)
- …The Seasonal Non-Licensed Health Insurance Agent interfaces with customers via inbound/ outbound calls and/or via the Internet. This position provides customer ... Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Location: USA, TX, Work-at-Home Language… more
- Cognizant (Santa Fe, NM)
- …on accounts. . Understand and utilize HIPAA and TCPA guidelines during each call . . Ensure all required statements have been sent for accounts handled and ... account, and escalating to a supervisor as necessary. . Assist in making outbound calls when required. . Perform other activities and responsibilities as assigned. .… more
- Humana (Santa Fe, NM)
- …wait lists. Monitor activated & non-activated referral/authorization report to make outbound calls to beneficiaries to ensure appointments are completed within ... adhering to "It is not my fault, but it is my problem" to limit any call transfers to other areas and provide resolution to caller's needs. + Assist in monitoring… more
- ISC2 (Santa Fe, NM)
- …relevant experience in lieu of degree. + 5+ years of experience in an inbound/ outbound sales commission role in a corporate call center or professional ... environment + Must have previously carried quotas of at least $500K, working in various national markets + Previous experience in selling training and certifications, with a preference in IT and cybersecurity preferred **Physical and Mental Demands** + Work… more
- Robert Half Office Team (Albuquerque, NM)
- …smoothly to the technical team. Requirements * Proven experience in a customer service or call center role, with a focus on managing inbound and outbound calls. ... * Strong organizational skills and attention to detail for handling documentation and pipeline tracking. * Ability to assess project viability based on logistical risks and company fit. * Excellent communication skills, both verbal and written, for engaging… more
- Cardinal Health (Santa Fe, NM)
- …intake activities to ensure accuracy and efficiency for the program + Make outbound calls to patient and/or provider to discuss any missing information as applicable ... a timely manner to the satisfaction of all parties + Support team with call overflow and intake when needed + Proactively following up with various partners… more