- Robert Half Office Team (Lebanon, PA)
- …long-term contract role, you will handle a high volume of inbound and outbound calls, providing exceptional service to clients while assisting with local tax-related ... and professionally to a high volume of inbound and outbound calls. * Deliver accurate and courteous assistance regarding...* Previous experience in customer service, preferably in a call center environment. * Ability to manage a high… more
- Deloitte (Harrisburg, PA)
- …solutions to reported issues. + Troubleshooting through logs for inbound, outbound voice (SIP/URS/ORS/IXN/Stat/MCP etc) , E-Services email chat, GMS, outbound ... Linux and Windows + Configure and manage Genesys Engage components, including call flows, queues, and reporting dashboards to optimize performance. + Provide ongoing… more
- Dodge Construction Network (Harrisburg, PA)
- …for thisrole. **_Essential Functions_** + Execute amulti-channel(phone, LinkedIn, email) outbound and inbound research to generate qualified enterprise meetings + ... Account Executives to develop account based targets and strategies + Maintainexpected call volumes + Attain all Key Performance Indicators (KPI's)in order toreach… more
- UPMC (Pittsburgh, PA)
- …**Responsibilities:** + Complete calls efficiently and with high quality to meet call center key performance metrics. + Remains current on departmental policies, ... and regulatory standards. + Receive inbound calls from and deploy outbound calls to members, pharmacies, and physicians determining the appropriate action… more
- IQVIA (Philadelphia, PA)
- …targeted eye care physicians in the presbyopia market. The Inside Clinical Call Specialist is also responsible for coordinating strategies with appropriate teammates ... the below; however, these are descriptive of the role + Initiate outbound calls to Optometrists and Ophthalmologists to deliver effective discussions about… more
- St. Luke's University Health Network (Stroudsburg, PA)
- …patient appointment scheduling. Responsible for answering incoming calls and making outbound calls (both to patients and employees) to ensure accurate scheduling ... mobile lab appointments, patient service center coverage for employee unscheduled absence call offs and the outpatient lab department's employee work schedules. JOB… more
- Cardinal Health (Harrisburg, PA)
- …for handling inbound calls, with ability to determine needs and provide one call resolution. + Manage workload of inbound faxes (if applicable) + Investigate and ... information into company proprietary software while conversing via telephone + Place outbound phone calls for patient follow ups, confirmations or to obtain missing… more
- Concentrix (Harrisburg, PA)
- …Representative (Remote) works from home and interfaces with customers via inbound/ outbound calls and/or via the Internet. This position provides customer service ... technical support + Provide inbound customer support using a call flow guide + Resolve technical issues related to...and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Location: USA, OH,… more
- CenterWell (Harrisburg, PA)
- …interpretation/deviation and/or independent discretion. In this role, you will: + Make outbound and take inbound calls + Communicate with Humana members + Collect ... + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed hardwired...to speak both English and Spanish fluently + Previous call center experience in a pharmacy setting + Strong… more
- CVS Health (Harrisburg, PA)
- …process. + Acquire new members on available Medicare products via inbound and outbound campaigns. + Ability to learn and adapt to new approaches, utilizing defined ... to retention, cancellations, and rapid disenrollment. + Adherence to call center quality audit programs. + Highest levels of...1 to 2 years Medicare sales experience + Medicare call center experience **Education** High school diploma or GED… more