- General Dynamics Information Technology (El Paso, TX)
- …a Full-Time Customer Support Professional joining our rapidly growing team of contact center professionals in El Paso, TX. At GDIT, people are our differentiator. As ... manage inbound calls, **online chats** , **and messages** in our state-of-the-art contact center . In this role, a typical day will include: . Answering incoming… more
- Sprinklr (TX)
- …social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, ... + 10+ years of experience in Enterprise architecture, data architecture and Contact Center and UC environments + 5+ years of experience with software architecture… more
- Humana (Austin, TX)
- …both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed hardwired internet and ... independent discretion. In this role, you will: + Make outbound and take inbound calls + Communicate with Humana...to speak both English and Spanish fluently + Previous call center experience in a pharmacy setting… more
- Elevance Health (Houston, TX)
- …skills, facilitation skills, and analytical skills. + Experience in a high-volume call center environment is strongly preferred. + Preferred candidates will ... computerized systems for tracking, information gathering and troubleshooting. + Outbound calls are conducted in the ZipDrug business area....have previous call center experience. + The ideal candidate… more
- DriveTime (Fort Worth, TX)
- …loan while meeting or exceeding production goals. + Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days). + Educate, ... adapt to any and all changes in processes, scripts, call flow, etc. + Must practice strict discretion when...phone-based sales, customer service or customer relations + Contact center experience in the financial services industry preferred +… more
- CVS Health (Austin, TX)
- …thresholds in relation to retention, cancellations, and rapid disenrollment. + Adherence to call center quality audit programs. + Highest levels of member ... new members on available Medicare products via inbound and outbound campaigns. + Ability to learn and adapt to...1 to 2 years Medicare sales experience + Medicare call center experience **Education** High school diploma… more
- Bank of America (Fort Worth, TX)
- …of call resolution - Focus on client satisfaction **Desired Qualifications:** - Call center experience is preferred but not required - Previous Brokerage ... with their servicing and trading needs through inbound and outbound phone interactions. The Investment Consultant II will own...- Must be flexible to work assigned shift within center hours of operation - Strong desire for point… more
- Sunnova Energy International Inc. (Houston, TX)
- …shifts. Preferred Qualifications + A Bachelor's Degree is preferred. + Previous call center experience preferred. + Bi-lingual (English and Spanish) preferred. ... individual production position and reports directly to a Contact Center Supervisor. The workday as a TSS may be...as a TSS may be segmented into several duties: inbound/ outbound phone production, TSS agent mentoring and assistance, and… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and schedule on-site interviews with candidates. + Manage inbound and outbound candidate communications. + Track applicant progress in our recruitment system.… more
- ADP (El Paso, TX)
- …that planned FTE headcount supports the associate and client experience goals. + 2 years Call Center /Service Center experience A college degree is great but ... capacity plans and ensure forecast accuracy + Plans and monitors contact center operations and develops, monitors, and analyzes key performance indicators +… more