- Excellus BlueCross BlueShield (Dewitt, NY)
- …opportunities. Level I: + High School diploma or equivalent required. + Customer service experience preferred. + Entry level position. Duties performed ... contract benefits, claim payments, and enrollment in accordance with MTM, Corporate Service strategy, NCQA, and legislative requirements. The Customer Care… more
- Capital One (Albany, NY)
- …design, with the rich functionality expected by small business and commercial entities. As part of the Strategic Customer Development team, you will deepen the ... Strategic Customer Development Manager, Northern CA - Business Cards...amount Capital One is willing to pay at the time of this posting. Salaries for part -… more
- Lactalis American Group Inc. (Buffalo, NY)
- …This position will work cross-functionally with Regulatory, Legal, Production, Logistics, and Customer Service teams to ensure that product excellence is ... clearly and promptly to customers. . Ensure closure of customer complaints within defined turnaround time (TAT)...customer expectations. . Coordinate with logistics, production, and customer service teams to ensure that SLAs… more
- Justworks (New York, NY)
- …for getting new customers up and running on our platform. This is a customer service focused role, centered around relationship management. As a Customer ... our customers' life cycle because it is the first time they experience the product and service ...+ Minimum of 2 years of professional experience in customer service + Ability to explain complex… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description This position is part of the AWS Specialist and Partner Organization...react, predict, and prevent problems. As a Principal Observability Customer Success Specialist within the AWS Specialists & Partners… more
- Coinbase (Albany, NY)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... with Product Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer satisfaction (CSAT).… more
- Cisco (New York, NY)
- …3-4 days per week in the greater New York City location.** **Meet the Team** Our Customer Delivery Architects are an integral part of the Customer Experience ... you) to drive value, innovation, and adoption in our customer 's network. We help them to reduce risk, drive...and remain up to date on Cisco's solutions and service offerings that can be proposed to address and… more
- DoorDash (New York, NY)
- …value across our VSB, SMB and Enterprise segments. You'll help scale a customer -first culture that delivers outstanding service and measurable impact for ... About the Team The Customer Success team at SevenRooms is the heartbeat...a focus on how we can incrementally improve over time . We're excited about you because + You've spent… more
- ServiceNow, Inc. (New York, NY)
- …or renewal challenges within their Major Area, resulting in clear accountability, consistent service and one face to the customer . This role also carries ... have responsibility for leading the team that makes every customer in the Strategic Tech, TMT, & System Integrators(SI)...Tech, TMT, & System Integrators(SI) Major Area committed to Service Now for life and have the ability to… more
- NTT America, Inc. (Albany, NY)
- …identify and capitalize on opportunities for optimization, growth, and innovation in service delivery. ** Customer Advocacy and Escalation Management** . Act as ... that service levels meet or exceed contractual obligations and customer expectations. . Collaborate closely with internal teams (Consulting, Operations, PreSales… more
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