- Capital One (Plano, TX)
- …consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. ... sight to every device on the network + Internet service must be provided by Cable or Fiber Internet...amount Capital One is willing to pay at the time of this posting. Salaries for part -… more
- Wolters Kluwer (Dallas, TX)
- …by scanning and processing documents. + Assists Process Servers in the completion of service for CT's Registered Agent function. + Research legal documents. + ... Wolters Kluwer's CT, you have primary responsibility for providing superior service by analyzing customers' requests, ensuring compliance and accuracy, resolving or… more
- Mass Markets (Killeen, TX)
- …Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You'll be responsible for performance management, coaching, ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...regular coaching and feedback. + Manage schedules, attendance, and real- time adherence. + Handle escalated customer issues and ensure… more
- Amazon (Austin, TX)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service solutions by ... machine learning technology, we strive to predict and resolve customer issues through self- service and automation solutions. The CET AI team leads AI and Large… more
- Vistra (Irving, TX)
- If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment ... to perform root cause analysis, identify process and customer service opportunities and defects, and prepare and offer solutions...new processes and procedures and assist in or coordinate agent training as needed *Monitor agent calls… more
- Mass Markets (Killeen, TX)
- …QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. To be considered for this role, you must complete a full ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...to be competitive and to grow with you over time . Starting compensation is based on experience, and we… more
- Mass Markets (Killeen, TX)
- …in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...to be competitive and to grow with you over time . Starting compensation is based on experience, and we… more
- Humana (Austin, TX)
- **Become a part of our caring community and help us put health first** The Enterprise AI organization at Humana is a pioneering force, driving AI innovation across ... decomposing complex goals. We are seeking an expert in agent design, planning, and control to develop and evaluate...Excellent company match + Well-being program + Paid Volunteer Time Off If you share our passion for helping… more
- Conduent (San Antonio, TX)
- …on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Customer ... Service Representative III - (On-site San Antonio, TX)** **$18.00/HR**...CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What… more
- Coinbase (Austin, TX)
- …alignment. Attendance is expected and fully supported. *Team/ Role *As part of Coinbase's Enterprise Applications and Architecture organization, the CXCM (Customer ... support to millions of users globally. We are responsible for managing the agent experience across chat, phone, email, and social channels, empowering customer … more
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