- Cushman & Wakefield (Ashburn, VA)
- …Summary** The position of Technology Practice Manager is a managerial and change agent role and that oversees the resources who deliver and support technology ... solutions for the service line and client accounts. Understanding the technology delivery...+ Demonstrated ability to work autonomously and work as part of a specialized professional team + Experience working… more
- The Hartford (Alexandria, VA)
- …businesses need. This means quoting and issuing business is fast and easy, policy service is hassle-free, and renewals are a breeze. Our solutions are built to ... win more often. Our digital capabilities help drive down service costs and deliver a better experience overall. You'll...better experience overall. You'll appreciate our automation solutions and agent portal, made to help solve problems faster and… more
- Amazon (Arlington, VA)
- …at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, ... AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service ) at enterprise scale in a contact center environment...AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions… more
- ICF (Reston, VA)
- …based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting a variety of programs and clients. **Shift** ... Coaching feedback should be presented as close to real time as possible. + Ensure all data collected is...action to the QA Supervisor as well as the agent assigned Supervisor. **Employee File Organization and Standard** +… more
- ISC2 (Alexandria, VA)
- …call center role with the focus on customer experience as opposed to handling time . With this in mind, the CEA must be passionate about customer experience and ... providing world-class service to our customers to achieve both individual and...and education registration process and strive to achieve first time resolution on every contact. + Resolve customer concerns… more
- UNUM (Richmond, VA)
- When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service ... Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer...to move toward shared goals. Serving as a change agent , they champion new ways of working and continuously… more
- Nestle (Arlington, VA)
- …for every moment in our consumers' lives. Joining Nestle means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and ... Apply project management tools and skills to ensure the on- time , on-scope and on quality delivery of the project...but informed management decisions * Acts as a change agent Stakeholder engagement and networking * Identify and engage… more
- Carrington (Richmond, VA)
- …Quality Control, Docs and Funding. + Is responsible for excellent customer service . + Pulls or verifies credit reports, flood certs and review appraisals ... work on several files simultaneously + Constant contact with borrowers, brokers, agent , loan officers and internal office staff + Significant coordination of various… more
- Sedgwick (Richmond, VA)
- By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the ... the context of an energetic culture. + Be a part of a rapidly growing, industry-leading global company known...industry-leading global company known for its excellence and customer service . + Access diverse and comprehensive benefits to take… more
- NANA Regional Corporation (Herndon, VA)
- …to project stakeholders, including the vice president of human resources. It is an exciting time of growth at Akima, and the Sr. HR Manager will support that growth ... All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or...in the process and recommendations. + Be a change agent and positively support and promote process improvement and… more