- Mass Markets (Wichita, KS)
- POSITION OVERVIEW COLLECTIONS REPRESENTATIVE (FULL-TIME) Join our team and grow with us! We need account receivable specialists to respectfully recover past due ... troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service oriented… more
- Mass Markets (KS)
- …courteous and professional manner + Utilize systems and technology to complete account management tasks + Accurately document and process customer claims in ... team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through problems solving… more
- Mass Markets (Wichita, KS)
- …punctual with a strong work ethic + Skilled in problem-solving and conflict resolution + Customer-first mindset: empathetic, patient , and responsive + Ability to ... Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services,… more
- Mass Markets (Wichita, KS)
- …contacts in a courteous, timely, and professional manner. + Ensure first-call resolution through problem-solving and effective call handling. + Research systems to ... information. + Escalate customer issues to the appropriate staff and managers for resolution as needed. + Attend meetings and training and review all new training… more
- Mass Markets (Wichita, KS)
- …issues, and follow up with customers + Strong problem-solving and conflict resolution abilities + Customer-first mindset: empathetic, patient , and responsive + ... professional manner + Resolve customer inquiries effectively, aiming for first-call resolution + Research and retrieve information across systems to support customer… more
- Mass Markets (KS)
- …video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of resolving the ... maintain regular attendance and punctuality + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service oriented (empathetic,… more
- Mass Markets (Wichita, KS)
- …with strong time management + Strong problem-solving, negotiation, and conflict resolution skills + Customer-focused: empathetic, patient , and responsive + ... Escalate customer dissatisfaction when necessary + Aim for first-call resolution through strong communication and problem-solving CANDIDATE QUALIFICATIONS WONDER IF… more
- Mass Markets (Wichita, KS)
- …In this role, you'll assist customers with inquiries, payment processing, and dispute resolution while ensuring a smooth and professional experience. This is a great ... unresolved issues to supervisors or appropriate teams. + Ensure first-call resolution through effective problem-solving and communication. + Stay current with… more
- Mass Markets (Wichita, KS)
- …efficiency + Troubleshoot and resolve customer issues, focusing on first-call resolution + Research and retrieve information using internal systems; collaborate with ... + Familiarity with Windows operating systems + Strong problem-solving, conflict resolution , and troubleshooting skills + Reliable, punctual, and motivated with a… more
- Mass Markets (KS)
- …You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult ... and follow up on customer issues + An aptitude for conflict resolution , problem solving, and negotiation + Must be customer service oriented (empathetic,… more