- Mass Markets (Killeen, TX)
- …contacts in a courteous, timely, and professional manner. + Ensure first-call resolution through problem-solving and effective call handling. + Research systems to ... information. + Escalate customer issues to the appropriate staff and managers for resolution as needed. + Attend meetings and training and review all new training… more
- IQVIA (Dallas, TX)
- …and customer experience. **Key Responsibilities** + Strengthen key account relationships through regular customer visits, product demonstrations, educational ... programs, in-services, procedural observation, and issue resolution + Engage with a broad range of stakeholders including physicians, nurses, technicians, materials… more
- Mass Markets (Killeen, TX)
- …issues, and follow up with customers + Strong problem-solving and conflict resolution abilities + Customer-first mindset: empathetic, patient , and responsive + ... professional manner + Resolve customer inquiries effectively, aiming for first-call resolution + Research and retrieve information across systems to support customer… more
- Mass Markets (Killeen, TX)
- …with strong time management + Strong problem-solving, negotiation, and conflict resolution skills + Customer-focused: empathetic, patient , and responsive + ... Escalate customer dissatisfaction when necessary + Aim for first-call resolution through strong communication and problem-solving CANDIDATE QUALIFICATIONS WONDER IF… more
- Mass Markets (Killeen, TX)
- …and efficiency + Troubleshoot and resolve customer issues, focusing onfirst-call resolution + Research and retrieve information using internal systems; collaborate ... PowerPoint) + Familiarity withWindows operating systems + Strongproblem-solving, conflict resolution , and troubleshooting skills + Reliable, punctual, and motivated… more
- Mass Markets (TX)
- …You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult ... and follow up on customer issues + An aptitude for conflict resolution , problem solving, and negotiation + Must be customer service oriented (empathetic,… more
- Mass Markets (El Paso, TX)
- …updates, and product knowledge. + Meet performance goals including first-call resolution and customer satisfaction. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A ... (20Mbps+ download speed) for remote roles. + Customer-first mindset: empathetic, patient , and solution-oriented. + Ability to multitask, self-manage, and thrive in… more
- Mass Markets (Killeen, TX)
- …professionalism and empathy + Troubleshoot customer issues and strive forfirst-call resolution + Escalate unresolved or complex issues to the appropriate staff ... + Excellentorganization, problem-solving, and conflict resolutionskills + Customer-first mindset:empathetic, patient , and responsive + Ability tomulti-task, self-manage, and stay… more
- Fresenius Medical Center (El Paso, TX)
- …process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring ... physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the Patient Admissions Services (PAS)… more
- Stryker (Houston, TX)
- …+ The Foot & Ankle Sales Associate will partner closely with Sales Representative (s) in the area to quicklylearnthe medical device industry and Foot & Anklebusiness, ... the needs of new prospects, in conjunction with the assigned Sales Representative , and develop appropriate responses. + Following extensive product training, tailor… more