- Mass Markets (Wichita, KS)
- …role, you'll assist both residential and business customers, resolve issues, retain accounts , and upsell products and services all while building valuable career ... concerns and resolve issues effectively + Use internal systems to manage accounts and complete service tasks + Identify sales opportunities and apply upselling… more
- Mass Markets (Wichita, KS)
- …scripts, and compliance guidelines. + Use technology platforms to manage accounts and document customer interactions. + Escalate unresolved issues to supervisors ... follow up on customer issues. + Customer-first mindset: empathetic, patient , and responsive. + Ability to multitask, self-manage, and...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Wichita, KS)
- …Ability to multi-task, stay organized, and self-manage + Customer-first mindset: empathetic, patient , and responsive + Positive attitude and a team-player spirit + ... roles + Prior experience with contact centers or government-related accounts COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (KS)
- …and negotiation + Must be customer service oriented (empathetic, responsive, patient , and conscientious) + Ability to multi-task, stay focused, and self-manage ... (Not Required) + One (1) year of experience in customer service or Tier II , technical support + CompTIA IT certification COMPENSATION DETAILS WANT AN EMPLOYER THAT… more
- Mass Markets (KS)
- …speak to customers. + Must be customer service oriented (empathetic, responsive, patient , and conscientious) + Strong team orientation and customer focus with a ... + The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling + Excellent interpersonal skills… more
- Mass Markets (KS)
- …You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult ... and negotiation + Must be customer service oriented (empathetic, responsive, patient , and conscientious) + Ability to multi-task, stay focused, and self-manage… more
- Mass Markets (KS)
- …courteous and professional manner + Utilize systems and technology to complete account management tasks + Accurately document and process customer claims in ... and negotiation + Must be customer service oriented (empathetic, responsive, patient , and conscientious) + Ability to multi-task, stay focused, and self-manage… more
- Mass Markets (Wichita, KS)
- …Strong problem-solving and conflict resolution abilities + Customer-first mindset: empathetic, patient , and responsive + Ability to multitask and work independently ... of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
- Mass Markets (Wichita, KS)
- …and negotiation + Must be customer service oriented (empathetic, responsive, patient , and conscientious) + Ability to multi-task, stay focused, and self-manage ... of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
- Mass Markets (Mcconnell AFB, KS)
- …the success of a globally expanding, industry-leading organization. Are you friendly, patient , and passionate about helping others? Do you thrive in fast-paced ... of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more