- Omni Hotels (Austin, TX)
- …To be familiar with the inter-relationship between the different departments (to include PBX , Guest Services , Housekeeping, F&B outlets, Banquets, Sales, ... familiar with emergency procedures and Alarm System in the PBX department. + Be familiar with guest ...our Medallia scores. + Maintain Four Diamond Standards of guest service + Proper phone etiquette; answering… more
- Omni Hotels (Houston, TX)
- …Service and Standard Operating Procedures. + Understand all Moments of Service for PBX , Guest Services and Front Desk. + Preparation of daily reports ... guest requests and concerns, effectively adhering to the service recovery process. + To be thoroughly knowledgeable of...+ To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, emergency procedures… more
- Sage Hospitality Group (Houston, TX)
- …Front Desk Agent / PBX Operator and become an integral part of our exceptional guest service team. We are seeking candidates with a minimum of 6 months of ... in which we live and work. By providing genuine service we build relationships with our guests and value...keen attention to detail + Promote and upsell hotel services , amenities, and packages to enhance the guest… more