- NANA Regional Corporation (San Antonio, TX)
- …+ Information Assurance (IA) Technician (IAT) Level II. + Information Technology Infrastructure Library ( ITIL ) Foundation certified (v3 or ... of the employment process , please contact us at ###@akima.com or ### ( information about job applications status is not available at this contact information… more
- JPMorgan Chase (Plano, TX)
- …tools and techniques + Exposure to processes in scope of the Information Technology Infrastructure Library ( ITIL ) framework + Knowledge of one ... problem, and change management in support of full stack technology systems, applications, or infrastructure **Required qualifications, capabilities, and… more
- Honeywell (Houston, TX)
- …and implement performance improvement opportunities. + Oversee the incident management process , including escalation where required. + Oversee remote and ... all upgrades and migrations. + Work within Customer's change management process + Serve as a reviewer...procedure) + Coordinate with GTAC A360 Manager to obtain information on SR status, etc. + TAC Performance… more
- Capgemini (Houston, TX)
- …requirements * Participates in the definition, design, build, and implementation of Service Performance Management framework and solutions to meet client needs * ... that system improvements are successfully implemented * Implement ServiceNow Service Performance Management framework workflows that integrate with external web… more
- Toyota (Plano, TX)
- …and Continual Improvement initiatives through metrics-driven optimization. Operations & Performance Management : + Establish and maintain robust monitoring, ... into service workflows and support audits. Team & Tool Management : + Partner with ITSM process owners,...**What you bring** + Bachelor's degree in Computer Science, Information Technology , or related field. + 5+… more
- PenFed Credit Union (San Antonio, TX)
- …customers. The job function requires extensive experience in leading and maturing ITIL -based processes, specifically in Incident Management , Change Management ... all IT teams follow the Incident, Problem and Change Management processes and that the required information ...for improvement. + Assist in developing incident and problem management to show performance within the environment.… more
- Bank of America (Plano, TX)
- …**ServiceNow Knowledge Process Analyst** is a key role within the Technology Service Management Office, a group that enforces standardized governance methods ... + Participate in developing, monitor, and report on key process metrics to track performance , identify trends,...ITSM process + Strong understanding of knowledge management and/or technology service request management… more
- PenFed Credit Union (San Antonio, TX)
- …needed. + Ensure that all IT teams follow the Incident, Problem and Change Management processes and that the required information is properly documented in the ... ticketing system. + Assist in developing incident and problem management to show performance within the environment.... Management , Problem Management , and Incident Management in an ITIL environment is preferred.… more
- SHI (Austin, TX)
- …preferred + Strong understanding of ITIL framework and IT service management principles + Experience with process improvement methodologies (Lean, Six Sigma) ... International Corp. has helped organizations change the world through technology . We've grown every year since, and today we're...work experience + 3+ years of experience in business process analysis, preferably in IT service management … more
- Deloitte (Austin, TX)
- …to co-locate 2-3 days per week + Bachelor's degree in business, accounting, or information technology related field + 3+ years of client service experience in ... serves Deloitte Tax, focused on transforming client service delivery inclusive of people, process , and technology in order for our Tax Professionals to deliver… more